National Account Sales Specialist - Salt Lake City, UT

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer trusted tires, reliable services, and powerful management tools to help lower operating costs as part of Goodyear's Total Solution for commercial and off-the-road fleets.

About the role

The National Account Sales Specialist’s role is to provide leadership of the dedicated account service and sales team at the assigned facility, including the safe and efficient delivery of quality services that exceed customer expectations.

Responsibilities

• Service the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations to assure readiness to service them.
• Perform duties including but not limited to Survey Cost per mile studies, Scrap Tire Analysis, and Problem Resolution.
• Solicit unsold National Accounts.
• Establish processes and systems that fully address customer requirements.
• Assure service is performed on time and as specified by the customer.
• Represent the company professionally through team image and service readiness at all times.
• Pick up and deliver customer product.
• Conduct Fleet surveys.
• Maintain delivery schedules that meet customer needs.
• Manage National Accounts invoice processes.
• Ensure delivery receipts are completed error-free to ensure location's financial returns.
• Exercise proper maintenance of assigned Service Vehicle including appearance and on-board service equipment.
• Comply with DOT regulations including driver's license for class of truck operated.
• Follow all driving rules.
• Comply with OSHA regulations and safety requirements.
• Wear proper PPE, use cages, and follow all other safety policies and procedures.

Requirements

• High School Diploma or GED preferred.
• Associate's Degree or higher desired.
• Prior experience in commercial tire service/repair work with customer interaction.
• Demonstrated ability to work with little supervision.
• Complete understanding of the use and application of all available information systems.
• Thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
• Demonstrated safe working history and preventative behavioral focus.
• Ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
• Ability to work within a high degree of accuracy under pressure.
• Asset management systems and controls.
• Ability to focus on objectives and goals rather than obstacles and barriers.
• Able to work on multiple projects at the same time.
• Ability to communicate business information through verbal/written communication.
• Contribute to team environment.
• Flexible, able to work extended hours including weekends; limited travel required.