National Account Sales Representative

Responsibilities

• Develop and maintain national key accounts for conveyor broiler, toaster, ThermoGlo™ and ventilation products.
• Call on existing customers, present new concepts and products, and provide solutions to sales problems.
• Develop new customer base and create sales forecasts.
• Arrange demonstrations, meetings and start‑ups with customer officials as required.
• Perform routine clerical duties for specified accounts, including receiving, processing and completing orders using standard forms and procedures.
• Receive orders via fax, e‑mail or in person and enter stock number, quantity and price on acknowledgements.
• Investigate problems/complaints, prepare responses, maintain correct records, and coordinate shipments from factory to construction site.
• Refer unusual or complex problems to the Supervisor for assistance or resolution.
• Maintain constant communication with Customer Service.
• Attend trade shows, meetings and conferences for assigned accounts (costs pre‑approved by President).
• Prepare monthly account updates for President.
• Maintain intimate knowledge of each customer’s status (sales growth, purchase opportunities, account payment status, contacts, etc.).
• Ensure customer satisfaction regarding service, delivery, and after‑sale issues.
• Maintain the customer database for selected accounts.
• Follow policies and guidelines when responding to account requests.
• Communicate with accounts clearly, efficiently and pleasantly.
• Prospect, qualify and sell cataloged products to new customers; take cold calls and quote equipment.
• Document all correspondence in each customer’s file for future reference.
• Travel for face‑to‑face customer meetings and participation in selected trade shows.
• Stay abreast of industry trends and competitor activity.
• Complete special projects and other duties as assigned.

Requirements

• Minimum of 2 years sales experience with a demonstrated ability to meet or exceed sales goals.
• Strict adherence to company policies, confidentiality agreements, code of ethics and rules of conduct.
• Ability to work regular hours with reliable attendance; occasional overtime may be required.
• Willingness to travel as needed for customer meetings and trade shows.

Skills

• Proficient with PowerFlex, Microsoft Word, Microsoft Excel and MAS Forms.
• Strong organizational skills, attention to detail and ability to meet deadlines.
• Effective written and verbal communication; pleasant and efficient customer interaction.
• Ability to maintain accurate records and documentation.
• Capability to analyze customer data and identify sales opportunities.

Work Environment

This position is based in a manufacturing environment with regular interaction between the engineering office and the production floor. Occasional overtime may be required to support project deadlines and business needs.