National Account Manager - Integrated Facilities Management (IFM)

About the role

Manage a $20M+ portfolio of Integrated Facilities Management (IFM) services delivered through a national subcontractor network. Serve as the primary client contact, ensuring operational excellence, financial performance, vendor accountability, and consistent service delivery across multiple locations.

Responsibilities

• Manage client relationships and serve as the primary point of contact for assigned national accounts.
• Oversee subcontracted service providers and ensure compliance with contractual requirements and service level agreements (SLAs).
• Drive operational performance, service quality, customer satisfaction, and continuous improvement initiatives.
• Manage account financials, including forecasting, profitability, budgeting, and cost-control measures.
• Lead vendor performance reviews, corrective action plans, and subcontractor onboarding activities.
• Analyze KPIs, operational metrics, and customer feedback to improve account performance.
• Support contract renewals, service expansions, and organic growth opportunities.

Services Managed

• Building Construction & Repair
• Facility Management Services
• Outsourced Facility Management
• Janitorial Services
• HVAC
• Electrical Services
• Elevator & Escalator Services
• Plumbing
• Fire Safety Systems
• Flooring & Carpeting
• Lighting & Fan Maintenance
• Exterior Signage
• Parking Lot Maintenance
• Landscaping & Snow Removal
• Pest Control
• Waste Disposal
• Dining & Vending Services
• General Hardware Services

Requirements

• 5+ years of experience in facilities services, IFM, national account management, or multi-site operations.
• Experience managing subcontracted vendor networks and large client portfolios.
• Strong client relationship, financial management, and operational leadership skills.
• Proven ability to manage multiple stakeholders and service lines across geographically dispersed locations.
• Bachelor's degree preferred or equivalent experience.

Core Competencies

• National Account Management
• Vendor Management
• Facilities Operations
• Financial Acumen
• Contract Management
• Client Relations
• Operational Excellence
• Continuous Improvement
• Strategic Planning
• Executive Communication

Preferred Experience

Managing national IFM accounts supporting manufacturing, industrial, logistics, retail, healthcare, commercial real estate, or aviation environments.

Travel

25–50%

Benefits

Comprehensive benefits package designed to support health, financial security, and well-being:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term Disability Insurance

Voluntary Benefits

• Medical and Dental Insurance
• Additional Life and AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement

• 401(k) Retirement Plan available for all team members