National Account Manager, Flooring

About the role

This position will work remotely, from an office near Mooresville, NC. The position is responsible for driving revenue growth, market share, and strategic partnerships with a key national account. This role focuses on developing and executing sales strategies, strengthening customer relationships, and ensuring alignment between customer needs and company offerings within the laminate flooring category.

Responsibilities

• Serve as the primary point of contact for assigned national accounts.
• Develop long-term partnerships focused on mutual growth and value creation.
• Resolve customer issues and escalations promptly and professionally.
• Conduct regular site visits, meetings, and business reviews to maintain engagement.
• Understand customer strategies and align company solutions to support their goals.
• Develop and deliver sales presentations in a professional and effective manner
• Maintain up-to-date awareness of company activities and products, industry trends, and customer and consumer needs
• Research customer/consumer needs and develop strategies to effectively meet those needs
• Collaborate with key account to develop strategies to capture new business
• Participate in industry groups and trade shows to promote products; actively set product presentations.
• Participate in the resolution of all product claims.
• Other duties as assigned by supervisor, managing director, or shareholder
• Maintain all quote documentation with accurate product pricing
• Participate in sales forecasting and planning in an effective manner
• Create and maintain sales reports

Qualifications

• Must have a basic understanding of flooring production technology and processes
• Must have excellent written and verbal communication / presentation skills
• Must have excellent customer relations skills including customer response, service improvement, and the ability and willingness to keep commitments
• Must display original thinking and creativity through resourcefulness, suggestions, and problem solving
• Must be able to effectively interact in a multi-cultural environment
• Must have excellent math skills including the ability to compute rates, ratios, and percents as well as to create and interpret graph and chart information.
• Must have a results-driven mindset, and financial & business acumen
• Must have proactive problem-solving and decision-making skills

Benefits

• Growth opportunities, domestic and international, with the world's leading producer of wood panel products
• Work in a diverse, inclusive environment with colleagues from around the world
• A highly competitive benefits program including affordable medical, dental and vision plans
• Company paid life and short & long term disability plans
• Supplemental life, critical illness and accident plans for you and your family
• 401 (k) retirement plan with company match
• Paid time off including a generous paid vacation plan and holidays after 90 days
• "Life of Career" training opportunities through our global or local KronoAcademy
• Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools