National Account Executive

Job Summary/Purpose

Provide technical, commercial, and customer-service support through dedicated account management for Entergy’s National, Middle-Market C&I, and Large Governmental customer segments — serving as a primary point of contact with overall responsibility for growth and service excellence. Serves as a strategic partner to national accounts customers by executing data-driven, proactive engagement, formal account planning with measurable outcomes.

Job Duties/Responsibilities

• Manage large portfolio of Entergy’s largest multi-jurisdiction customers; responsible for end-to-end customer experience.
• Ensure consistent customer engagement to deepen the relationship and improve customer satisfaction.
• Develop and implement account plans for Entergy's managed portfolio of assigned national accounts.
• Resolve customer issues/concerns relative to sales, service and reliability for the managed account portfolio.
• Conduct strategic account reviews bringing together historical insights, market trends and data-driven insights to drive improved customer experience and present opportunities for continued partnership and growth.
• Drive ongoing proactive outreach using data, AI, and CRM insights; deliver value-focused meetings.
• Manage outage communications and represent national accounts during storm events; coordinate with ERT and Digital teams.
• Responsible for lead generation by promoting existing products and services to managed account customers and works with OpCos, customers and others to develop additional solutions/products and services to meet customer needs.
• Engage customers in ESG discussions to support them in helping meet sustainability initiatives and possesses knowledge of Entergy products and services that support those initiatives.
• Works closely with economic development to facilitate growth and expansion.
• Prepare and deliver “State of the Account Reports”, complete rate comparison studies, and update interactions and account management activities in Salesforce.
• Coordinates managed account customer service activities associated with power quality and reliability, billing, engineering, construction, etc..
• Negotiates and coordinates service and contract activities associated with new and expanding managed account customers.
• Responsible for contract administration for standard commercial needs.
• Internal stakeholder management: works directly with power delivery, customer service, economic development, billing, EBC, rate administration, OpCo regulatory and others to support delivering premier customer service.
• Serve as lead on training new team members; responsible for spearheading process improvement and other strategic initiatives including but not limited to implementing the current national accounts strategy.
• Represent managed account executive team for internal and external stakeholder engagement efforts upon request.

Minimum Requirements

• BS Engineering preferred, BS Business, Management, Finance, or equivalent work experience.
• Minimum 5+ years of managed account customer service experience.

Minimum Knowledge, Skills And Abilities Required Of The Position

• Experience in and understanding of overall utility operations processes and procedures.
• Strong skills in business retention and expansion as well as business recruitment.
• Knowledge of ESG and sustainability concepts and products and services that support them.
• Proven successful sales experience.
• Knowledge of rates and contracts and developing resolution for complex power quality/reliability issues.
• Knowledge of major accounts billing, account management sales/service and overall customer operations including meter reading, billing/large customer accounting.
• Negotiation skills.
• Strong interpersonal skills, strong communication skills, knowledge of SalesForce, the Microsoft Office suite, including Word, Excel and PowerPoint.

Primary Location

• Mississippi-Jackson
• Arkansas-Little Rock
• Louisiana-New Orleans
• Texas-The Woodlands

Job Function

Corporate

FLSA Status

Professional

Relocation Option

No

Relocation Offered

No

Union description/code

NON BARGAINING UNIT

Number of Openings

2

Req ID

123580

Travel Percentage

Up to 25%

Accessibility

The Entergy System of Companies provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for.

Additional Responsibilities

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights

Workplace Discrimination is Illegal The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.