National Account Director

This role focuses on developing and expanding strategic customer relationships within the Aerospace & Defense market, delivering value-driven inspection solutions. The National Account Director partners with operations, technical teams, and leadership to align customer requirements with MISTRAS’ technical capabilities, operational capacity, and long-term growth objectives.

Responsibilities

• Develop and execute strategic account plans that support revenue growth, margin expansion, customer retention, and long-term partnership development.
• Build relationships within assigned accounts and position MISTRAS as a trusted solution partner.
• Maintain a strong understanding of MISTRAS’ OneSource solution portfolio, with emphasis on Aerospace & Defense and nondestructive inspection solutions.
• Identify opportunities to expand service penetration across customer locations, programs, and manufacturing processes.
• Collaborate closely with Operations and Sales Leadership to ensure commercial commitments align with operational capabilities, turnaround expectations, and profitability objectives.
• Lead customer discussions related to technical solutions, inspection strategy, service delivery models, and long-term support agreements.
• Ensure customer satisfaction while proactively identifying future business opportunities and areas for operational improvement.
• Drive disciplined opportunity management, including forecasting, quote follow-up, pipeline management, and strategic account reviews.
• Maintain accurate and current account activity, opportunity tracking, and customer information within HubSpot.
• Provide market intelligence and competitive insights related to customer activity, industry trends, pricing pressures, and emerging technologies.
• Support contract negotiations, pricing discussions, and commercial strategy development in coordination with management.
• Represent MISTRAS at customer meetings, trade shows, industry events, and professional forums as appropriate.
• Participate fully in training, professional development, strategic planning sessions, and leadership meetings.

Requirements

• High school diploma; undergraduate degree a plus.
• Industry-specific and/or NDT (nondestructive testing) experience required.
• Valid Driver’s License.
• Travel between 30-60%.
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel, etc.).
• CRM proficiency preferred.

Essential Physical Functions

• Ability to climb stairs and ladders at customer walk-downs and trade displays.
• Frequent lifting up to 30 lbs.