NAT Fleet Advisor

This position is located in Brentwood, TN and falls under our Comdata line of business within the NA Fuel division.

About the role

In this role, you will support all customer needs by handling day-to-day client inquiries via inbound and outbound calls, emails, and other communication channels. Client loyalty is the primary focus and measure of success. You will create a reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services. Serving as the client advocate and single point of contact for complex issues, you will recommend best practices, identify cross-selling opportunities, and collaborate with internal teams to drive loyalty. You will report to the Supervisor of Account Management and work with other internal teams.

How we work

As a Fleet Advisor, you will work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood office
• Company-issued equipment
• Formal, hands-on training

Responsibilities

• Create and maintain client loyalty across diverse customer needs and roles
• Handle Corpay-specific products, systems, and processes with expertise
• Resolve customer issues and inquiries through one-call resolution with full accountability
• Demonstrate tenacity in troubleshooting and ensure a seamless customer experience
• Contact clients proactively to prevent service disruptions and resolve issues quickly
• Conduct planned and unplanned outreach to support client experience and loyalty
• Activate Corpay products and services while serving as a trusted advisor
• Recommend best practices to optimize customer use of Corpay products and services
• Train customers by phone or web to implement products or onboard new users
• Research and resolve credit-related issues, including billing, reconciliation, and write-offs
• Optimize account setups and product usage to maximize client value
• Act as the single point of contact across multiple departments to resolve complex needs
• Complete proactive outbound outreach through Gameplan to support account management, customer retention, and early issue resolution

Requirements

• High school diploma; some college preferred
• 2+ years of customer service and client support experience
• Reliable, adaptable, and quick to learn new systems and products

Skills

• Skilled in issue resolution, account management, and proactive problem-solving
• Strong customer care with empathy and focus on client satisfaction
• Proficient with basic computer applications; typing speed 30+ wpm

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.