NAR

Key Responsibilities

• Build and maintain positive, professional relationships with customers and affiliates.
• Communicate effectively via phone and email to address inquiries, provide updates, and resolve issues.
• Act as a trusted liaison between customers and vendors to ensure seamless service delivery.
• Oversee and manage the dispatch process for various service calls, prioritizing timely and effective resource allocation to meet customer needs.
• Request and submit proposals for additional repairs/services and to correct deficiencies.
• Follow up on completed inspections with affiliates to make sure the reports, paperwork, and invoices are sent to National Accounts in a timely manner.
• Review the Call Analysis report from your account manager and provide status on work orders.
• Review exception management queue and mark-up queue daily.
• Review all paperwork for completeness and accuracy including the NTE (Not to Exceed) amounts on customer POs (purchase orders) prior to mark-ups.
• Mark-up/price the service and inspection call properly before submitting to the Account Receivable team.

Qualifications

• Associate's degree or minimum one year experience in customer service, work order management, customer service or maintenance services.
• Proven ability to manage complex processes and collaborate effectively across teams.
• Detail-oriented and capable of working in a fast-paced environment.
• Strong ability to manage multiple projects and priorities simultaneously.
• Ability to read, analyze, and interpret general business processes, technical procedures, or county and state regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from leadership, customers, vendors, colleagues, and the public.