NA PSD PMO Manager

Accountabilities

As a NA PSD PMO Manager, you will provide strategic and operational leadership for practice management activities, ensuring successful delivery, business growth, and continuous improvement across complex programs and engagements.

You will direct and oversee activities for large practice teams, ensuring alignment with business objectives, customer needs, and organizational priorities.

You will provide strategic direction to maximize performance across solution and industry-focused initiatives.

You will develop and execute business plans that balance customer requirements, market opportunities, and long-term growth strategies.

You will drive successful delivery of orders, revenue targets, margins, and operational objectives for practice engagements.

You will collaborate with client leadership teams to support engagement strategy, business decisions, pursuit activities, and delivery success.

You will manage team effectiveness, workforce planning, utilization targets, employee development, coaching, and performance initiatives.

You will build and maintain strong relationships with senior customer stakeholders and participate in strategic consulting engagements.

You will oversee solution portfolios and manage the lifecycle of services, offerings, and delivery capabilities.

You will partner with strategy, marketing, and solution development teams to enhance offerings and identify new opportunities.

You will establish and improve delivery models, operational processes, and best practices to optimize performance.

You will sponsor the development of innovative approaches, methodologies, and intellectual capital within the practice area.

You will act as a senior representative for the practice area in customer engagements, industry forums, and professional communities.

You will support the creation of industry content, thought leadership materials, and strategic insights.

Requirements

• The ideal candidate brings extensive experience in technology services, program leadership, business development, and operational management, with the ability to influence senior stakeholders and lead complex initiatives.
• A Bachelor’s degree required; advanced university degree preferred.
• 10-15+ years of directly related experience in technology services, consulting, program management, or business leadership roles.
• Strong understanding of enterprise organizations, business processes, market dynamics, products, and service delivery models.
• Proven experience managing large teams, developing talent, and driving performance through coaching and mentoring.
• Expertise in project and program planning, assessment, governance, and execution.
• Strong business development, account management, and client engagement experience.
• Knowledge of financial management principles, forecasting methods, revenue performance, and operational planning.
• Experience developing delivery strategies, capacity plans, and scalable operational models.
• Ability to influence senior executives and manage complex cross-functional relationships.
• Strong strategic thinking, problem-solving, communication, and leadership skills.
• Ability to balance long-term business strategy with operational execution.