NA & GCSO Performance Center Senior Manager

About the role

We are searching for the best talent for a NA & GCSO Performance Center Senior Manager. This role leads the day-to-day execution and continuous improvement of monitoring activities within the Performance Center for the North America. This role oversees a team of specialists responsible for conducting risk-based monitoring reviews, identifying potential compliance gaps, and supporting trend analysis across transactional and behavioral data. In addition, the role is accountable for the execution of compliance training programs within North America IM, ensuring effective delivery, consistency, and adoption of required compliance trainings across relevant audiences in the region.

Responsibilities

• Oversee the execution of centralized monitoring reviews and ensure activities follow established risk frameworks and methodologies.
• Manage workflow and task allocation across PC Monitoring Group to ensure timely and high-quality review execution.
• Perform quality checks, validate findings, and ensure accurate categorization, documentation, and escalation of issues.
• Serve as the escalation point for complex cases and support consistent application of monitoring standards.
• Identify patterns, themes, and emerging risks across monitoring outputs.
• Collaborate closely with Operational Intelligence to integrate monitoring insights into dashboards and analytical products.
• Prepare consolidated monitoring summaries and contribute to periodic reporting for global and regional Compliance leadership.
• Report compliance monitoring results in accordance with global requirements, ensuring transparency and consistency across the region.
• Recommend enhancements to monitoring methodologies, sampling strategies, and review criteria.
• Ensure monitoring activities align with global compliance expectations and reflect evolving risk priorities.
• Maintain strong documentation, audit-readiness, and governance practices across all monitoring processes.
• Provide day-to-day leadership, coaching, and mentorship to Monitoring & Trending Specialists.
• Engage with Compliance Officers, Legal, Internal Audit, and business stakeholders on monitoring results, clarifications, and follow-up actions.
• Support training, capability building, and knowledge-sharing within the Monitoring & Trending team and across the PC.

Qualifications/Requirements

• Bachelor’s degree in Business, Finance, Data Analytics, Law, or related field.
• 4–7 years’ experience in compliance, audit, risk management, or monitoring, with proven ability to analyze and interpret transactional data.
• Experience guiding or coaching team members or acting as a subject-matter lead.
• Strong analytical mindset with high attention to detail and ability to identify trends or anomalies.
• Strong communication skills with ability to explain monitoring findings clearly and constructively.
• Fluency in English is required.

Preferred Skills

• Audit Management
• Compliance Management
• Compliance Risk
• Consulting
• Controls Compliance
• Corporate Governance
• Critical Thinking
• Developing Others
• Healthcare Industry
• Health Care Regulation
• Inclusive Leadership
• Leadership
• Legal Services
• Medical Compliance
• Organizing
• Program Management
• Relationship Building
• Team Management