NA & GCSO Performance Center Senior Manager

About the role

We are searching for the best talent for a NA & GCSO Performance Center Senior Manager. The purpose of this role is to lead the day-to-day execution and continuous improvement of monitoring activities within the Performance Center for the North America. This role oversees a team of specialists responsible for conducting risk-based monitoring reviews, identifying potential compliance gaps, and supporting trend analysis across transactional and behavioral data.

Responsibilities

• Oversee the execution of centralized monitoring reviews and ensure activities follow established risk frameworks and methodologies.
• Manage workflow and task allocation across PC Monitoring Group to ensure timely and high-quality review execution.
• Perform quality checks, validate findings, and ensure accurate categorization, documentation, and escalation of issues.
• Serve as the escalation point for complex cases and support consistent application of monitoring standards.
• Identify patterns, themes, and emerging risks across monitoring outputs.
• Collaborate closely with Operational Intelligence to integrate monitoring insights into dashboards and analytical products.
• Prepare consolidated monitoring summaries and contribute to periodic reporting for global and regional Compliance leadership.
• Report compliance monitoring results in accordance with global requirements, ensuring transparency and consistency across the region.
• Recommend enhancements to monitoring methodologies, sampling strategies, and review criteria.
• Ensure monitoring activities align with global compliance expectations and reflect evolving risk priorities.
• Maintain strong documentation, audit-readiness, and governance practices across all monitoring processes.
• Provide day-to-day leadership, coaching, and mentorship to Monitoring & Trending Specialists.
• Engage with Compliance Officers, Legal, Internal Audit, and business stakeholders on monitoring results, clarifications, and follow-up actions.
• Support training, capability building, and knowledge-sharing within the Monitoring & Trending team and across the PC.

Qualifications/Requirements

• Bachelor’s degree in Business, Finance, Data Analytics, Law, or related field.
• 4–7 years’ experience in compliance, audit, risk management, or monitoring, with proven ability to analyze and interpret transactional data.
• Experience guiding or coaching team members or acting as a subject-matter lead.
• Strong analytical mindset with high attention to detail and ability to identify trends or anomalies.
• Strong communication skills with ability to explain monitoring findings clearly and constructively.
• Fluency in English is required.

Preferred Skills

• Audit Management
• Compliance Management
• Compliance Risk
• Consulting
• Controls Compliance
• Corporate Governance
• Critical Thinking
• Developing Others
• Healthcare Industry
• Health Care Regulation
• Inclusive Leadership
• Leadership
• Legal Services
• Medical Compliance
• Organizing
• Program Management
• Relationship Building
• Team Management