N99424 Program Specialist Student Retention and Success

This role coordinates programmatic services to support the academic success, persistence, and graduation of first-generation students. The Program Specialist develops, implements, and assesses targeted programs and support services addressing academic, financial, cultural, and social barriers.

Responsibilities

• Recruit and identify qualified eligible student participants.
• Conduct initial intake interviews and complete related paperwork.
• Arrange for and conduct initial and advanced assessments.
• Develop programming around navigating college systems, such as academic advising, financial aid, and registration processes.
• Identify and monitor the academic performance of participants; develop intervention plans for those not making satisfactory progress.
• Develop and conduct instructional workshops on topics related to program requirements.
• Create family engagement materials and workshops to help first-generation students and their families understand the college experience and support academic success.
• Track first-generation student retention, GPA, course success, and engagement metrics.
• Assist participants with course selections.
• Maintain participant files and records.
• Develop and maintain targeted communication plans (e.g., email, social media, newsletters, website) to inform students of program opportunities, deadlines, and support services.
• Maintain the program website.
• Attend required training programs.
• Supervise the production of brochures, newsletters, and forms.
• Conduct required audits to meet departmental goals and objectives.
• Assist with filing Free Applications for Federal Student Aid (FAFSA).
• Perform related duties as assigned.

Requirements

• Bachelor’s degree in Higher Education, Leadership, Counseling, or a related field.
• Minimum of three years’ experience in retention or academic success programs.
• Valid driver’s license issued by the State of Oklahoma (or ability to readily obtain one).

Skills

• Knowledge of federal grant regulations.
• Knowledge of the principles of academic advisement.
• Proficiency in operating computers and job-related software programs (e.g., student information systems, data analysis tools, communication platforms).
• Strong decision-making and problem-solving skills.
• Excellent interpersonal relations and public interaction skills.
• Strong oral and written communication skills.

Preferred Qualifications

• Experience with student support tracking systems.
• Experience maintaining web pages and social media platforms.

Benefits

• Excellent benefits package.
• Generous leave time.

Pay

Annual salary of $34,356.00.