N99424 Program Specialist Student Retention and Success

About the role

The Program Specialist of Student Retention and Success is responsible for coordinating programmatic services to participants, focusing on the academic success, persistence, and graduation of first-generation students. This role develops, implements, and assesses targeted programs and support services that address academic, financial, cultural, and social barriers.

Responsibilities

• Recruit and identify qualified eligible student participants.
• Conduct initial intake interviews and complete related paperwork.
• Arrange for and conduct initial and advanced assessments.
• Develop programming around navigating college systems, such as academic advising, financial aid, and registration processes.
• Identify and monitor the academic performance of participants; develop intervention plans for those not making satisfactory progress.
• Develop and conduct instructional workshops on topics related to program requirements.
• Develop family engagement materials and workshops to help first-generation college students and their families better understand the college experience and learn effective ways to support their student's academic journey.
• Track first-generation student retention, GPA, course success, and engagement metrics.
• Assist participants with course selections.
• Maintain participant files and records.
• Develop and maintain targeted communication plans (e.g., email, social media, newsletters, website) to keep students informed of program opportunities, deadlines, and support services.
• Maintain the program website.
• Attend required training programs.
• Supervise the production of brochures, newsletters, and forms.
• Conduct required audits to meet goals and objectives of the department.
• Assist with filing Free Applications for Federal Student Aid.

Knowledge Required By The Position

• Knowledge of federal grant regulations.
• Knowledge of the principles of academic advisement.

Skills

• Skill in the operation of computers and job-related software programs.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.

Minimum Qualifications

• Bachelor's degree in Higher Education, Leadership, Counseling, or related field.
• Minimum of three years' experience in retention or academic success programs.
• Possession of or ability to readily obtain a valid driver's license issued by the State of Oklahoma for the type of vehicle or equipment operated.

Preferred Qualifications

• Experience with student support tracking systems.
• Proficiency in using computers and job-related software (e.g., student information systems, data analysis tools, communication platforms).
• Experience in maintaining web pages and social media platforms.

Pay

Annual salary $34,356.00 with excellent benefits, including generous leave time.