MyVU Technical Support Specialist Opportunities

About the role

We don't require previous technical support experience or a specialized background. We're looking for people with strong communication skills, a willingness to learn, and a passion for helping others. We'll provide the training and development needed to help you succeed.

Responsibilities

• Serving as the first point of contact for borrowers who need technical help, supporting them over the phone and via email with care and professionalism.
• Guiding borrowers through portal enrollment, login issues, document uploads, document signing, and locating payment information.
• Answering general questions about the VA loan process while following guidelines that prohibit discussing loan terms.
• Troubleshooting technical issues and escalating system or portal concerns to the appropriate teams when needed.
• Keeping detailed notes and tracking issues to ensure accurate follow-up and resolution.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Requirements

• You bring a strong attention to detail and take pride in getting things right.
• Multitasking comes naturally to you, and you can stay focused in a fast-paced, results-driven environment.
• Providing excellent customer service is second nature to you, even in challenging situations.
• You communicate clearly and confidently, both verbally and in writing.
• You enjoy problem-solving and can think analytically when troubleshooting issues.
• You work well on a team and value collaboration.
• You show up consistently and can be counted on to get the job done.

Qualifications

• You have at least 6 months of customer service experience (though not required).

Skills

• A strong attention to detail.
• Excellent multitasking and focus in a fast-paced environment.
• Strong customer service skills.
• Clear and confident communication.
• Problem-solving and analytical thinking abilities.
• Teamwork and collaboration skills.
• Consistency and reliability.
• Experience with CRM systems, Encompass, Outlook, MyVU, or supporting users across PC, Mac, Android, Apple, or Linux systems (a plus).

Benefits

While we don't currently have any openings for this role, we're always happy to connect with candidates interested in future opportunities. Please note that most positions require schedules outside of the traditional Monday through Friday, 9:00 am to 5:00 pm hours. This opportunity is an in-seat position in Columbia, Missouri.

Pay

Details on pay are not specified at this time.

Schedule

Most positions require schedules outside of the traditional Monday through Friday, 9:00 am to 5:00 pm hours.

Benefits

Details on benefits are not specified at this time.

Contact Information

If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.

To apply, please visit Veterans United Home Loans and its affiliates career site.