MyChart Analyst - Remote

Overview

The MyChart Analyst is responsible for the design, build, optimization, and ongoing support of the MyChart patient portal. This role focuses on enhancing patient access and engagement by improving workflows, supporting operational needs, and ensuring system reliability and performance.

Primary Responsibilities

• Perform MyChart application build, configuration, maintenance, and enhancements in alignment with organizational standards and user needs
• Provide operational support, including troubleshooting issues, performing root cause analysis, and resolving incidents in a timely manner
• Partner with clinical, operational, and technical stakeholders to optimize patient-facing workflows and improve the overall user experience
• Support testing cycles (unit, integrated, and user acceptance testing) including test script development, execution, and defect resolution
• Maintain accurate documentation of system configurations, workflows, and issue resolution activities
• Participate in incident management, including facilitation and resolution of high-severity issues, and development of preventive measures
• Analyze system specifications and workflows to ensure compatibility between system components and alignment with business requirements
• Identify opportunities for process improvement and contribute to ongoing optimization initiatives

Work Characteristics

• Operates with a high level of autonomy and accountability
• Handles complex, less structured challenges requiring critical thinking and problem-solving
• Acts as a resource and mentor to others on the team

Required Qualifications

• Bachelor's degree or equivalent work experience
• Epic MyChart certification
• 2+ years of hands-on MyChart experience (build, configuration, and support)
• Active Epic MyChart certification

Preferred Qualifications

• MyChart Server and Cheers certifications
• Experience with MyChart scheduling workflows, including patient self-scheduling and access optimization
• Experience supporting testing cycles across multiple phases
• Solid understanding of patient access, engagement, and digital front-door workflows
• Solid knowledge of MyChart Server infrastructure and performance considerations
• Proven ability to troubleshoot complex issues and perform detailed root cause analysis
• Proven excellent communication skills with the ability to effectively manage and partner with stakeholders across technical and operational teams
• Proven solid organizational skills and attention to detail
• Demonstrated ability to manage multiple priorities in a fast-paced environment

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.