MWR Recreation Assistant (Golf)

About the role

This position is located in Golf at the Morale, Welfare and Recreation (MWR) Department of Naval Air Station North Island; Sea N' Air Golf Course. The primary purpose of this position is to sell golf equipment and supplies and collect green and golf cart fees from patrons.

Responsibilities

• Sells all types of golf equipment and ladies and men's apparel.
• Uses Point of Sale (POS) systems to accept payment for sales, green fees, golf cart fees and equipment rentals.
• Responsible for a change fund.
• Completes daily activity reports and ensures proper deposit of cash receipts in accordance with established cash handling procedures.
• Takes reservations for tee times.
• Checks identification of all patrons, ensuring only authorized persons utilize the facility.
• Assists, advises and provides information; answers questions and attempts to resolve problems; refers unusual situations to supervisor.
• Enforces all rules and regulations and sees that the dress code is adhered to by all patrons who enter the golf shop prior to playing.
• Ensures proper display, pricing and sale of a wide assortment of golf accessories such as golf clubs, bags, shoes, and miscellaneous golf aids.
• Assists and advises patrons on purchase of merchandise to ensure satisfaction; refers dissatisfied patrons to supervisor.
• Assists in the planning and running of golf tournaments and other special golfing events.
• May be required to act as tee starter when required.
• Makes minor operational repairs to customer golf equipment, as needed; informs supervisor of equipment repair and/or replacement needed.
• Responsible for cash receipts, sales receipts, charge card receipts, gift certificates, refund receipts, special orders, and daily players sign out sheets.
• Responsible for the accountability of all merchandise in the Golf Pro Shop; conducts periodic inventories as required; advises supervisor of any and all discrepancies found.
• Performs general housekeeping tasks to ensure proper standard of appearance and cleanliness of assigned spaces.
• Ensures compliance with fire and safety rules and regulations.
• Exercises tact, good manners and courtesy when serving and assisting patrons; tactfully responds and assists patrons in a prompt and friendly manner.
• Performs other related duties as assigned.

Requirements

• Must successfully pass the E-Verify employment verification check; any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.
• Work is performed both indoors and outdoors, without a fixed schedule.
• Administrative work is performed in a normal office setting.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• May have to obtain and maintain the following certification within 90 days of hire: Emergency First Responder or Cardiopulmonary Resuscitation, Food Handlers and/or C.A.R.E (Controlling Alcohol Risks Effectively).
• Wearing of protective clothing and equipment may be required as situations warrant.

Qualifications

• Combination of experience related to customer service and/or recreation activity-based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

Education

This position is not in a positive education series.