Mutuels/Sportsbook Cashier- Omaha, Nebraska - Swing Shift

About the role

WarHorse Gaming, a division of Ho-Chunk, Inc., is seeking a Mutuels/Sportsbook Cashier I to support wagering operations at its Omaha property. This full-time swing shift role focuses on accurately processing sports and horse racing wagers, maintaining cash and card transactions, and delivering a superior guest experience in compliance with gaming regulations.

Responsibilities

• Enter sports and horse racing wagers, print tickets, and issue payments per department policies and applicable gaming statutes and regulations.
• Follow established procedures for the sale and payout of wagering tickets.
• Educate guests on wagering rules, betting lines, and odds.
• Maintain the assigned bank, ensure accuracy in all cash and card transactions, and balance the cash drawer at shift end.
• Keep the work area neat, clean, and organized with required inventory of supplies.
• Address guest questions, concerns, and complaints; escalate issues to management as appropriate.
• Maintain current knowledge of sports, horseracing events, property offerings, and events.
• Follow department and company safety standards; prioritize safety.
• Stay informed of new developments and resources relevant to the department; recommend improvements.
• Attend periodic meetings and required training sessions; maintain gaming industry knowledge through continuing education.
• Present a neat, clean, professional appearance.
• Sell and cash mutuel and sports betting tickets accurately.
• Provide excellent customer service and communication.
• Perform other tasks as assigned.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• Proficiency with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong interpersonal and guest service skills.
• Ability to accurately process cash and card transactions.
• Ability to learn and explain wagering rules, procedures, betting lines, and odds.
• Ability to obtain and maintain a Nebraska Gaming License.

Preferred

• Experience as a Sportsbook and/or Mutuels Writer/Teller.
• One (1) year of experience in guest service and cash or credit card processing.

Work Environment & Physical Requirements

• Ability to work in a fast-paced gaming and hospitality environment.
• Ability to maintain accuracy while processing wagers and financial transactions.
• Frequent interaction and communication with guests and team members.
• Ability to use computer systems and equipment necessary to enter wagering information, print tickets, and process transactions.
• Ability to maintain a neat, clean, and professional appearance.
• Ability to perform essential job functions with or without reasonable accommodation.