Mutual Funds Trading Operations, Specialist

About the role

Our goal in Asset Management Operations Mutual Funds is to be the most admired and respected group within the industry. We are known for our spectacular customer service and flawless execution; the quality and breadth of our product offering; and the unparalleled professionalism of our employees. The Clearing Mutual Fund Operations team is a cross-functional team that handles multiple functions within Mutual Fund Operations, including trading, dividends, reconciliation, transfer of accounts, sub-accounting, and vendor relationships.

Individuals in this role must maintain strong working relationships with external Clearing Correspondents, Mutual Fund Companies, Transfer Agents, and internal business partners. A successful candidate will be adaptable to change and work collaboratively with cross-location business partners.

Responsibilities

• Research and resolve balances between Schwab, Mutual Fund companies, and Clearing Correspondents using various systems related to trades, transfers, and dividends.
• Accurately process manual activity and adjustments under strict time constraints.
• Effectively meet multiple deadlines throughout the day and prioritize risk-related items.
• Monitor and work with various external industry partners to process trade uploads, rejects, dividend payments, and reconciliation.
• Work closely with transfer agents and fund accounting to perform daily operations such as trading, dividends, and/or wire settlement.
• Perform various cash and stock reconciliations and analyze and resolve complex breaks.

Requirements

• Strong customer service skills developed in a professional business setting.
• Able to stay positive under pressure and maintain accuracy when handling large workloads within tight deadlines.
• Strong analytical, research, data entry, and prioritization skills.
• Ability to understand and mitigate risk.
• Excellent written and verbal communication skills.

Qualifications

• Preferred: Minimum of 6 months back-office operations handling Mutual Funds.
• Preferred: At least 6 months in back-office operations.
• Preferred: Complex problem-solving skills.
• Preferred: Strong interpersonal and teamwork skills.
• Preferred: Proven experience collaborating across business units.
• Preferred: Proficiency with Microsoft Outlook, Excel, and Word.
• Preferred: BA or BS degree.
• Preferred: Desire to pursue Series 7 & 63.

Benefits

• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family-building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Pay

In addition to the salary range, this role is eligible for bonus or incentive opportunities.