Mutual Fund Trader

About the role

The Client Service Center (CSC) is the primary support center for First Command’s clients and field partners. This role supports investment trade execution and requires knowledge of brokerage and investment operational functions as well as regulatory rules and reporting requirements.

Responsibilities

• Demonstrated passion for people, having a strong client focus, and desire to provide a superior level of service
• Demonstrate integrity and high ethical standards
• Strong ability to successfully balance competing priorities in a fast-paced environment
• Superior customer service skills with the ability to diffuse situations and solve conflicts in a cordial manner
• Specific operational knowledge of investment products (specifically mutual funds, variable annuities, and mutual fund wrap programs)
• Thorough understanding of the financial industry and policies, procedures, and regulatory requirements related to investment trading
• Ability to partner and collaborate in cross-functional teams for client support and issue resolution
• Strong interpersonal, communication, and time management skills
• Strong analytical and problem-solving skills

Qualifications

• Education: Bachelor’s degree or equivalent work experience required
• Work Experience: 2+ years of brokerage industry or equivalent experience required, 1+ years of contact center experience preferred, 1+ years of experience in brokerage and investment trading preferred
• Certifications: Series 7 and 66 (or equivalent) required and/or must be obtained within 180 days from licensing start date, Life & Health Insurance License required and/or must be obtained within 180 days from licensing start date