Museum Store Sales Associate

Position Summary

The Museum Store Sales Associate will partner with the Store Manager, Director of Retail, and other colleagues to help our customers find the perfect memento for their visit to the Gardner Museum. The Sales Associate will be knowledgeable about the products presented, fluent in the services that the Museum has to offer, and will promote the Museum’s mission, exhibitions, programs, and special events.

Customer Service

• Create a welcoming experience for customers by providing excellent customer service.
• Prepare the store for daily opening and closing in a safe and efficient manner; count cash drawers, ensure POS equipment is properly working, replenish back stock of products and all other store supplies.
• Aid in in-person transactions, online order pick-ups, and phone special orders.
• Maintain merchandise displays and store appearance, ensuring the sales floor is fully stocked and visually inspiring.
• Remain knowledgeable about store sales goals and actively participate in achieving those goals.
• Demonstrate knowledge about the store’s products and policies, as well as exhibitions and programs happening in the Museum.

Demeanor and Interpersonal Relationships

• Warmly engage customers and ask open-ended questions to uncover their needs.
• Be a friendly and approachable presence to all customers in our store and courteously respond to all inquiries.
• Utilize sales talents to excite customers about our product assortment and close sales.
• Remain calm and patient during peak traffic times.

Teamwork and Collaboration

• Assist the Store Manager and colleagues in administrative activities related to store operations and setting up for special events and special sales.
• Communicate with colleagues in a joint effort to close sales and maintain flow of merchandise as a team.

Problem Solving

• Possess a solutions-oriented approach to customer inquiries.
• Be able to think on your feet to troubleshoot minor problems; ask for help from Store Manager or colleagues when necessary.
• Perform other duties as assigned by Store Manager and/or Director of Retail.