Museum Security – Access Control Officer

Responsibilities

• Ensure all entry and exit points are properly controlled, including public entrances, staff entrances, and restricted areas.
• Verify credentials, badges, and visitor authorization for access to designated areas.
• Operate access control systems, visitor management platforms, and surveillance equipment (CCTV).
• Maintain strict control over access to galleries, storage areas, conservation labs, and back-of-house spaces.
• Balance security enforcement with a high-quality visitor experience.
• Assist in safeguarding exhibits during opening/closing, special events, and installations.
• Provide a welcoming, professional, and helpful presence to visitors, staff, and stakeholders.
• Answer general questions and provide directions within the museum.
• Ensure security procedures are enforced in a respectful, non-confrontational manner.
• Respond promptly and appropriately to alarms, emergencies, or security breaches.
• Ensure adherence to museum security policies, access protocols, and safety regulations.
• Clock in/out for mandatory overtime, various shifts including days, evenings, nights, weekends, and holidays based on operational needs.

Requirements

• Must be at least 18 years of age.
• A High School Diploma or professional experience equivalent.
• Prior experience in security and access control, knowledge of CCTV and access control systems preferred.
• Customer service experience highly desirable.
• Ability to remain calm and professional under pressure.
• Ability to stand/walk for long periods of time.
• Basic computer skills.
• Ability to obtain a State of Maryland Security Officer License.

Benefits

• Competitive salary and a generous benefits package.
• Medical, dental, vision, prescription, 403b retirement plan with match, long term disability, flexible spending account, flexible and condensed scheduling, museum and restaurant discounts, and reduced fee gym membership.
• Accrued vacation, holidays, personal days, floating holidays, and sick days.
• This position is a bargaining unit position.

Qualifications

• The Baltimore Museum of Art is an equal opportunity employer.

Skills

• Excellent communication and customer service skills.
• Comfortable managing multiple priorities while working in a fast-paced, team-based environment.
• Ability to handle a wide array of relationships and visitor, member, staff and guest needs.
• Ability to remain calm and professional under pressure.

Benefits

• Equal opportunity employer.
• Competitive salary and benefits package.
• Medical, dental, vision, prescription, 403b retirement plan with match, long term disability, flexible spending account, flexible and condensed scheduling, museum and restaurant discounts, and reduced fee gym membership.
• Accrued vacation, holidays, personal days, floating holidays, and sick days.
• This position is a bargaining unit position.

Pay

SALARY $24.58 per hour

Schedule

Mandatory overtime, various shifts including days, evenings, nights, weekends, and holidays based on operational needs.