Museum Guide

About the role

The Gaston County Museum interprets the art and history of Gaston County and the region through education, preservation, and collection.

Responsibilities

• Greet museum visitors and provide an overview of current exhibits and attractions to maximize visitor experience.
• Record statistical data pertaining to visitation and guest interaction with exhibits.
• Answer and transfer incoming calls for staff.
• Maintain daily operations of the museum store by assisting shoppers, selling merchandise, stocking inventory, and performing other incidental duties.
• Monitor exhibits and displayed items via personal observation and remote cameras to ensure safety and security of museum collection pieces and loaned items.
• Open museum facilities and perform exhibit setup at the beginning of the day; secure the museum at closing by locking buildings and activating the alarm system.
• Provide guided tours and gallery talks as assigned and scheduled by the Community Engagement Manager.
• Assist staff in education programs, special events, and collection research projects as assigned.
• Assist in setting up for scheduled events and perform routine maintenance duties, including changing light bulbs, moving tables, and light gallery cleaning.

Requirements

• High school diploma or GED equivalency required.
• At least one year of experience working in customer service, preferably in a museum environment.
• Good writing and communication skills; willingness to speak to groups.
• Able to work a varying schedule and stand or sit for extended periods.
• Able to lift 25 lbs and climb stairs.
• Must pass a criminal background check and drug screening test prior to employment.
• If the position involves working with children, a criminal history record check conducted by the SBI is required.

Benefits

Full-Time employees are eligible for the following benefits:

• Health, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts
• Retirement Savings Plans (Pension and 401K with 5% county contribution annually)
• Flexible Work Schedules
• Professional Development Opportunities
• Discounted YMCA Membership

Part-Time employees are eligible for certain benefits, including:

• Pro-Rated Sick and Annual Leave
• Professional Development Opportunities
• Local Government Retirement Plan
• Employee Assistance Program

Half-Time employees are not eligible for benefits.

Pay

Anticipated hiring range: $15.48 - $18.38 per hour.