Museum Attendant (Part-Time, Temporary/Seasonal)

About the role

This is a part-time, temporary/seasonal position running from August through November 2026. The schedule requires flexibility; the length of employment is up to a maximum of 120 consecutive days in a fiscal year.

Responsibilities

• Demonstrates the highest level of guest service, remaining professional, personable, and engaging to all museum visitors and staff
• Assists with museum opening and/or closing operational procedures including, but not limited to: turning on artwork, projectors/monitors, gallery/building lights, refilling gallery guides, review daily reservation systems, special exhibits preparations, and when assigned, adjusting daily schedules and breaks
• Answer questions and provide exhibition content, museum information, and city history to visitors, helping visitors engage with the artwork, museum programs, and performances
• After three months of employment and training, eligible to sign up to give public and/or private tours
• Ensure visitors are wearing proper admission stickers/wristbands
• Assists in training new team members
• Protects the artwork when posted in galleries, monitoring restricted items and visitor behavior for touching of art
• Completes daily art checks of exhibits and galleries
• Affords assistance with exhibition reservations for specific installations (including using technology for reservations)
• Affords assistance with managing visitor flow and control into exhibition reservation spaces for specific installations by ensuring efficient crowd control and line management
• Affords assistance with wayfinding, providing directions and suggestions for best routes through the museum
• Work special events, performances, opening receptions, public programs, and other programs as assigned
• Promote museum membership; understand any special promotions and changes
• The Museum Attendant may be cross-trained in other visitor experience roles, including for Box Office support, and may be assigned job-share shifts as needed to support institutional needs
• Attend all mandatory department and institutional training/meetings

Requirements

• Minimum 1-2 years of front-line customer service experience; museum/cultural organization preferred
• High school diploma, GED or equivalent
• Demonstrates ability to use iPad, virtual reality (VR) set ups and other technical equipment
• Outgoing personality and enthusiastic to interact with visitors and colleagues
• Capable of working in a fast-paced environment and interface effectively with visitors, and remaining calm and effective during high-traffic times
• Acts as a team player who works well with others, and shows courtesy and respect to colleagues
• Demonstrates a passion and appreciation for art and willingness to share it with the public
• Has commitment to providing excellent and impactful visitor experience
• General understanding of tourism in Berkshire County and surrounding areas
• Strong interpersonal skills including diplomacy and empathy
• Exceptional verbal and communication skills
• Ability to work alone and part of a team
• Ability to take direction from supervisors and managers
• Ability to make quick decisions and adapt to changing environments
• Responds quickly and calmly to emergency situations
• Punctual and reliable
• Proficient in Google Suite

Physical Requirements

• Must be able to stand and walk for long periods of time, on and across various floor types
• Must be able to verbally communicate with visitors and colleagues in a professional manner
• Must be able to wear PPE when necessary