Museum Attendant Guard

About the role

The Museum Attendant Guards are part of the public-facing team and are principally responsible for the safety and security of our visitors, collections, and staff. They interact with visitors in a positive and welcoming manner, including providing wayfinding and information related to the Museum collection, public programs, and events. They are also responsible for following our Code of Ethics and other related policies, for bringing violations to the attention of Security leadership, and for consistently demonstrating integrity and professionalism as part of their jobs.

Responsibilities

• Communicates Museum policies regarding the safety of the collection and ensures staff and visitors adhere to established protocols to safeguard the collection from damage
• Conducts opening and closing procedures, including inspection of assigned galleries and surrounding areas to guarantee there are no safety issues or concerns prior to opening the Museum to the public
• Guard and patrol in any assigned area of the Museum, to ensure the protection of exhibitions, displays and/or mountings from loss or damage due to theft, vandalism, fire, etc. and reports issues and/or safety concerns to the supervisor
• Completes daily log and other security reports as required. Reports and responds to emergency incidents (e.g., medical emergencies, natural disasters, etc.)
• Performs any other duties reasonably related to the functions described above, including exterior facility patrols, escorting contractors/vendors, etc.
• Maintain order in detection, ejection, and/or security guard tours, as assigned
• Meet the public (including school groups) and teachers attending Museum, and advise on the location of exhibitions, halls, galleries, etc. or on the arrangements and directions by other Museum department(s)
• Perform cleaning and mopping duties
• Operate passenger and freight elevators as needed

Qualifications

• High school diploma or equivalent G.E.D. certificate or two years of satisfactory, full-time paid experience in custodial, protection, and museum attendant or related work, which includes responsibility for meeting, advising, and directing the public
• New York State Guard certificate required. CPR/AED/FSD and/or Fire Guard certification preferred, but training will be provided
• Prior museum/art-related experience a plus, but not required
• Fluency in languages in addition to English preferred
• Excellent verbal and written communication skills, along with strong organizational and planning skills
• Ability to provide excellent customer service and maintain professional demeanor in a challenging and dynamic environment
• Detail oriented, with the capability to work under minimal supervision
• Physical ability to stand for extended periods of time, and to climb or descend up to ten flights of stairs
• Ability to walk, lift moderate weights, and use household cleaning products in connection with cleaning duties
• To work weekends (five-day workweek includes weekend days)

Department

Public Safety

Reports to

Senior Manager, Public Safety

Position type

Full-time

Salary

$42,071

Union status

Union- DC37 Local 1502

FLSA status

Non-exempt

Schedule

Wednesday–Sunday, 9:30 am–6:15 pm. This position is subject to occasional overtime and weekend hours.

Benefit Offerings

• Competitive compensation
• Generous benefits and perks for all eligible employees
• Medical, dental, vision and life insurance
• 401(k) Savings Plan and Pension Plan
• Generous paid time off, including annual vacation leave, sick leave, and 13 Museum holidays
• Short-term and long-term disability coverage
• Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) for eligible pre-tax health care, dependent care, and commuter expenses
• Employee Assistant Program
• Free admission to various NYC museums and cultural institutions
• Early access to Museum exhibitions
• Invitations to staff-only programs, tours, and on-site engagement events
• Opportunities to participate in community initiatives and Museum programs
• 40% discount for staff in Museum shops
• 20% discount at Museum café

Apply Today

We recognize that it’s unlikely that any candidate will meet 100% of the desired qualifications for a role. If much of this job description resonates with you, we strongly encourage you to apply today. We’re committed to welcoming candidates with a wide range of experiences and perspectives – especially those who see themselves contributing to our mission to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act.