Municipal Client Relationship Manager- Water- Central Valley

About the role

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies. To help lead this next chapter, we are seeking Client Relationship Managers (CRM)-Water who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.

Responsibilities

• Client Relationship Development
• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision-makers and influencers.
• Strategic Account Management
• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.
• Business Development
• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.
• Advocacy and Representation
• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.

Requirements

Education: Bachelor's or Master’s Degree in Engineering, Environmental Science, or similar.
Qualifications: Professional Engineer license preferred
Minimum 10 years of experience in client service management, or client relationship management preferably with municipal or public sector clients.
Excellent communication, negotiation, and interpersonal skills.
Ability to lead cross-functional teams and influence at senior levels.
Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite.
Strategic thinker with a client-centric mindset.
Strong understanding of municipal operations, governance, and procurement.
Ability to navigate complex stakeholder environments and build consensus.
Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders.
Proven ability to develop and execute market strategies.

Skills

• Strong communication and negotiation skills.
• Ability to lead and mentor cross-functional teams.
• Proficiency in CRM tools and Microsoft Office Suite.
• Strategic thinking and client-centric approach.
• Understanding of municipal operations, governance, and procurement.
• Experience in client engagement and business development.
• Ability to navigate complex stakeholder environments and build consensus.
• Track record of building relationships across government, industry, and community stakeholders.
• Proven ability to develop and execute market strategies.

Benefits

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

Pay

$230,000-$280,000 based on experience and location

Schedule

Join us in office, three days a week to contribute, connect and excel in our vibrant environment.