Municipal Client Relationship Manager- Water- Central Valley
About the role
GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies. To help lead this next chapter, we are seeking Client Relationship Managers (CRM)-Water who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.
Responsibilities
- Client Relationship Development
- Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
- Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
- Develop and implement client interaction plans to engage decision-makers and influencers.
- Strategic Account Management
- Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
- Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years).
- Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.
- Business Development
- Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
- Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
- Maintain an active pipeline of projects and pursuits.
- Advocacy and Representation
- Represent the organization at municipal meetings, conferences, and industry events.
- Promote the organization’s brand and capabilities to municipal stakeholders.
- Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.
Qualifications
- Bachelor's or Master’s Degree in Engineering, Environmental Science, or similar
- Professional Engineer license preferred
- Minimum 10 years of experience in client service management, or client relationship management preferably with municipal or public sector clients
- Excellent communication, negotiation, and interpersonal skills
- Ability to lead cross-functional teams and influence at senior levels
- Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite
- Strategic thinker with a client-centric mindset
- Strong understanding of municipal operations, governance, and procurement
- Ability to navigate complex stakeholder environments and build consensus
- Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders
- Proven ability to develop and execute market strategies
Skills
- Strategic thinker
- Client-centric mindset
- Understanding of municipal operations, governance, and procurement
- Ability to navigate complex stakeholder environments and build consensus
- Experience in client engagement and business development
- Proven ability to develop and execute market strategies
Benefits
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
Pay
$230,000-$280,000 based on experience and location
Schedule
Join us in office, three days a week to contribute, connect and excel in our vibrant environment.