Multispecialty Mgr | Surgery Downtown-Clinic | Full- Time| Days

Job Duties

• Directs, supervises, and coordinates daily operational activities.
• Manages the logistical operation of a sub-specialty center with over six sub-specialties, catering to the needs of medically complex patients.
• Responsible for the management of personnel, supplies, equipment, and patient financial interactions, including collection of co-payments, co-insurance, and cash handling.
• Serves as the liaison between programs and Administrative Directors.
• Maintains a working culture of excellence in all aspects of clinical and clerical functions.
• Monitors and adheres to all policies, procedures, and regulatory requirements.

Responsibilities

• Participates in promoting financial viability of each assigned practice through monitoring of financial performance related to revenue, expenditures, and resource management.
• Works with the property management in assigned location to obtain keys and parking decals for new providers and staff and coordinates other facility requests.
• Supervises non-provider staff, organizing work assignments, counseling, problem-solving, scheduling, and productivity monitoring, evaluating performance, implementing performance improvement projects, and maintaining payroll functions.
• Ensures training and job competencies are completed prior to deployment, providing a staffing model to ensure workload and operational hours' coverage, including cross-training of staff and assignments for the various subspecialties that further develop staff performance, as well as adherence to budget targets.
• Provides coaching and direction for staff to maximize and strengthen exceptional customer service performance while holding staff accountable.
• Provides oversight of fiscal policies and procedures, including billing compliance, fiscal goals, cash handling functions, coding and encounter processing.
• Resolves medical/administrative problems and patient complaints through the facilitation of excellent lines of communication between staff and providers under the direction of the Ambulatory Administrator and/or Director.
• Implements and maintains quality improvement programs, proactively implements approved actions plans to resolve problem areas, actively participates in goal setting for the practices, and coordinates the efforts to meet the goals.
• Maintains appropriate records, required documentation, and employee files, including physician credentials and licensure documentation.

Qualifications

• Required: 3 years Supervisory experience.
• Required: 3 years Operational experience in a clinical outpatient setting.

Experience Requirements

• Required: 3 years Supervisory experience.
• Required: 3 years Operational experience in a clinical outpatient setting.

Education Requirements

• High School Diploma or GED required.
• Affairs Healthcare, Administration or Business preferred.