Multiple Teller Positions Available

Location: All Telco branch locations

About the role

Provide basic cash receipt and payment services in accordance with credit union procedures. This position promotes the mission, products, and services of Telco Community Credit Union on a continuing basis to all members, volunteers, personnel, vendors, and the community using behaviors, words, and actions consistent with our ALFA Standards of Excellence, Our Core Values, and Our Connect Points.

Reports to: Branch Manager/Head Teller

Responsibilities

• Deliver quality member service to all members with whom credit union business is conducted.
• Develop and maintain effective working relationships with members.
• Conduct interactions with Telco Community Credit Union team members and management in a positive manner with a focus on resolution to the issue/situation.
• Develop and maintain effective working relationships with team members in other branches and departments within Telco Community Credit Union.
• Display support of Telco Community Credit Union policies and procedures.
• Study all Telco Community Credit Union written materials/Intranet materials to develop a detailed knowledge of products, services, policies, procedures, and organizational philosophy.
• Maintain a professional appearance in accordance with established dress code policy.
• Regular and predictable attendance with unscheduled absences being minimal.
• Keep all credit union member and employee-related business in strictest confidence.
• Process members’ financial transactions, resolve problems, and answer questions regarding all of Telco Community Credit Union’s products and services within established levels of authority.
• Receive, inspect, and verify cash and negotiable instruments for deposit.
• Provide members with and assist members in completing forms necessary to transact business at Telco Community Credit Union, including STOP Payments, Debit and Credit Card transactions.
• Provide members with proper receipts for payments.
• Respond to members’ requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
• Receive information pertaining to members’ accounts and make necessary changes in the computer system.
• Cross-sell appropriate products and services to benefit the member with knowledge of Telco Community Credit Union’s promotional offers and relationship status.
• Follow all cash, dual control, and daily work documentation procedures, including balancing all work and cash drawer daily following guidelines in the computer data system and use of calculator tape as dual control.
• Complete and turn in weekly supply and toner order for the branch.
• Ensure that the teller station is properly stocked with forms, supplies, etc.
• Participate in training classes and opportunities to continuously increase job knowledge and job performance, including completion of all assigned/required training as directed by supervisor/management.
• Represent the credit union in various credit union functions such as the Annual Meeting.
• Perform other assigned duties as needed to satisfy membership needs and discharge the business requirements of the credit union.

Requirements

• High school graduate.
• Work experience in another credit union or banking institute desired.
• Team-building and leadership skills.
• Valid Driver’s License.
• Must meet bondability, credit check, and criminal background check requirements.

Physical Requirements

• Hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer.
• Hearing and speech sufficient to verbally communicate in person and on the telephone.
• Ability to endure long periods of sitting.
• Mobility to alternate between sitting, standing, and moving about the facilities.
• Ability to occasionally lift up to 30 pounds.