Multimedia Technician II

Fulfillment of Responsibilities

• Maintain and support corporate conference room AV hardware, including cameras, microphones, etc.
• Provide AV support for meetings, events, and presentations, primarily located on/near the ARUP Laboratories main campus, with occasional travel to ARUP facilities located in Salt Lake County.
• Provide support, training troubleshooting and testing for collaboration tools such as MS Teams and Zoom, and videoconferencing audiovisual equipment such as projection systems, displays, cameras, microphones, and integrated AV systems.
• Provide support for ARUP corporate conference room scheduling, using Microsoft Outlook.
• Address and troubleshoot customer issues received via helpdesk, email, and phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated AV systems and networks.
• Respond to troubleshooting situations in an efficient, calm manner and provide direct client support in a timely fashion.
• Consult with staff to determine AV and multimedia equipment needs for small to medium sized events.
• Ensure equipment is properly inventoried and tracked.
• Document incidents, including opening case, updating with status and timely closure.
• Clock in and out for work shifts.
• Coordinate and schedule equipment testing and pre-checks in advance of high visibility events.
• Provides basic support for Crestron systems and components.

Production of Media

• Collaborates and assists in the production of video and audio of live events, short media productions, podcasts, and training videos, for delivery to digital media sites, social media platforms, or a learning management system.
• Performs all aspects of audio recording, mixing, editing, rendering, and publishing.
• Performs all aspects of video recording, editing, rendering, and publishing.
• Aids in recording in a studio setting or in the field.
• Sets up and operates video and audio production equipment for in-studio or conference room productions (e.g., interviews, lectures, meetings, etc.).
• Recognizes and troubleshoots audio/video problems for both live and recorded productions.

Other Duties

• Coordinates with third party AV companies with installation, repair, and maintenance of all conference room systems.
• Other duties as assigned.

Physical And Other Requirements

• Stoop: Bending body downward and forward by bending spine at the waist.
• Reach: Extending hand(s) and arm(s) in any direction.
• Move: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: Frequently and effectively communicate with others.
• PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
• Light Work: Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.