Multimedia Technician

Core responsibilities

• Responsible for providing software and hardware support in the Creative Studio (60%)
  • Software support to patrons (Faculty, Staff, and Students) using Adobe Creative Cloud (CC) software programs, as well as other audiovisual programs.
  • Trains University faculty, staff, and students using Adobe Creative Cloud (and other audiovisual programs) through phone, email, one-on-one training, or workshop instruction.
  • Consults with faculty and teaching assistants on appropriate use of Adobe Creative Cloud usage for instruction.
  • Collaborates with Academic Technologies on Adobe Creative Cloud usage and instruction.
  • Supports University faculty, staff, and students using audiovisual equipment (such as DSLRs, GoPros, video cameras, audio recorders, etc) through phone, email, one-on-one training.
• Processes and prints orders for patrons on the large-format and 3D printers, and runs first level maintenance and troubleshooting on lab printers.
  • Processes patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.
  • Consults with faculty, staff, and students on appropriate use of multimedia software, and audiovisual software and hardware for academic projects.
• Supports University faculty, staff, and students using audiovisual equipment (such as DSLRs, GoPros, video cameras, audio recorders, etc) through phone, email, one-on-one training.
  • Processes and prints orders for patrons on the large-format and 3D printers, and runs first level maintenance and troubleshooting on lab printers.
  • Processes patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.
  • Consults with faculty, staff, and students on appropriate use of multimedia software, and audiovisual software and hardware for academic projects.
• Supports University faculty, staff, and students using audiovisual equipment (such as DSLRs, GoPros, video cameras, audio recorders, etc) through phone, email, one-on-one training.
  • Processes and prints orders for patrons on the large-format and 3D printers, and runs first level maintenance and troubleshooting on lab printers.
  • Processes patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.
  • Consults with faculty, staff, and students on appropriate use of multimedia software, and audiovisual software and hardware for academic projects.
• Assists in printing and mounting pieces and posters for library exhibits.
  • Assists library departments with multimedia projects.
• Provides back-up support and consultation for Creative Studio units established in branch libraries and for the XR Community Lab in Richter Library.
  • Manipulates images/video and corrects color as required using provided software and uploads digital images to servers.
• Assists with training sessions and Creative Studio tours for University faculty, staff, and students on digital media related projects.
  • Explores emerging technologies where appropriate.
• Handles printing fees, late charges and billing for the Creative Studio.
  • Updates Creative Studio website.
• Supervises, provides orientation, training, and evaluation for Creative Studio student workers.
  • Keeps up to date on changes and upgrades in the software and equipment.
• Provides secondary support for Library Services (30%).
  • Assists in printing and mounting pieces and posters for library exhibits.
  • Assists library departments with multimedia projects.
  • Provides back-up support and consultation for Creative Studio units established in branch libraries and for the XR Community Lab in Richter Library.
  • Manipulates images/video and corrects color as required using provided software and uploads digital images to servers.
• Communicates frequently and effectively with Digital Production Lab staff and other departmental staff or administration in a timely manner regarding procedures, policies, and other necessary information.
  • Maintain helpful and supportive customer service behavior with all library customers.
  • Provide excellent referrals to other services in the Learning Commons.
  • Establish effective interdepartmental relationships within and beyond the UM Libraries to increase unit effectiveness and disseminate information.

Core Qualifications

• Technical school, Associate degree, or working on degree. Bachelor’s degree preferred.
• Three years of experience with (can be cumulative): video recording and/or video editing.
• Computer skills and proficiency in Adobe Creative Cloud applications (particularly in Adobe Premiere or After Effects), Windows, Mac OS & iOS operating systems, Microsoft Office products.
• Ability to work in a changing, progressive environment.
• Excellent customer service skills.
• Additional graphic design, photography, and/or sound and audio mixing experience preferred.
• Media and audiovisual software and hardware troubleshooting skills preferred.
• Experience using the following, preferred: Professional large and small format printing, WordPress content management system, 3D modeling & printing.