Multimedia Systems Supervisor

About the role

Under general supervision, the Multimedia Systems Supervisor is responsible for leading the planning, programming, daily operation, and ongoing optimization of a sophisticated, integrated audio/visual system within the City's premier athletic performance center. This position ensures all multimedia technologies, including sound reinforcement, video distribution, lighting control, digital signage, and specialty fitness A/V systems, operate flawlessly to enhance member experience, support fitness programming, and maintain the facility's brand standards.

Responsibilities

• Oversees all audio, video, lighting, and interactive multimedia systems throughout the athletic performance facility.
• Maintains and operates advanced A/V hardware including amplifiers, DPS units, mixers, wireless audio systems, projectors, LED displays, video walls, and fitness-class-specific technology.
• Manages control systems such as Crestron, AMX, Extron, or similar platforms, ensuring customized programming meets operational needs.
• Continuously monitors A/V performance and swiftly troubleshoots issues to minimize downtime.
• Programs and updates A/V control interfaces, scheduling systems, automation scripts, and room presets.
• Develops and maintains content for digital signage, studio displays, class environments, and promotional media.
• Optimizes sound profiles and lighting scenes to align with brand standards and fitness program requirements.
• Collaborates with fitness instructors to create immersive multimedia experiences for classes and events.
• Implements preventative maintenance routines for all multimedia equipment.
• Coordinates firmware updates, software patches, and system reconfigurations.
• Works with external integrators, vendors, and contractors when major installations or repairs are required.
• Provides real-time technical support for classes, events and special programming.
• Trains team members and instructors on A/V system usage, best practices, and safety considerations.
• Develops user guides, quick reference materials, and troubleshooting protocols for nontechnical users.
• Partners with operations, marketing, fitness and IT teams to ensure multimedia systems support broader facility goals.
• Plans and manages small-to-medium scale technology projects, including budgets, timelines, and stakeholder communication.
• Ensures all audio and visual environments match the facility's premium experience standards.
• Continuously evaluates member feedback and adjusts multimedia elements to optimize ambiance, clarity and engagement.
• Maintains high visual and auditory consistency across all facility spaces.
• Supervises assigned employees including hiring, evaluating performance, coaching, training, recommending dismissal and completing/approving timesheets and leave requests; ensure employees have the knowledge, skills, equipment, guidance, and support necessary to perform their duties.

Requirements

• Bachelor's Degree in a related field; additional education may be substituted for experience on a year-per-year basis.
• Five (5) years of relevant experience, including three (3) years with A/V control systems (Crestron, AMX, Extron, Q-Sys, etc.) and associated programming software/tools.
• One (1) year of experience with immersive fitness technologies (cycle studios, HIT studios, synchronized lighting/audio systems, and virtual fitness platforms); additional experience may substitute for education on a year-per-year basis.

Certificates and licenses

• Valid Texas Driver's License or ability to obtain prior to employment.