Multifamily Contract & Operations Manager

About the role

Verizon recently acquired Frontier and is transitioning non‑union Frontier employees into Verizon compensation and benefits programs. This newly created Multifamily Contract and Operations Manager position will be part of that transition. As the largest pure‑play fiber provider in the U.S., Frontier delivers blazing‑fast broadband to millions of consumers and businesses, building the digital infrastructure needed for the future.

Responsibilities

• Lead contract efforts for Frontier Multifamily, serving as the primary point of contact.
• Prepare drafts, review and propose redline responses, and lead negotiations for a wide variety of contracts, including new internet/voice/video agreements, amendments, assignments, assumptions, renewals, and terminations.
• Draft and manage legal documents through the entire contract lifecycle.
• Create and issue AdobeSign or DocuSign executables.
• Maintain records and correspondence for in‑progress and executed contracts.
• Communicate contract information and collaborate with stakeholders such as Business Development Managers (Sales), Legal Counsel, Operations Managers, etc.
• Identify opportunities for process and systemic improvement, propose solutions, and drive execution independently or cross‑functionally.
• Manage projects, gather and analyze data, assist on existing projects, and lead contract standardization and simplification initiatives.
• Support Salesforce and CLM tool enhancement efforts.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in contract management, creation, and negotiation.
• 3+ years of experience in operations, process improvement, and/or business development.
• Strong multitasking ability to manage multiple contracts and projects simultaneously.
• Excellent problem‑solving, analytical, communication, and organizational skills.
• Comfortable taking the lead or providing support as situations require.
• Self‑starter who requires minimal supervision and is receptive to coaching.
• Customer‑centric mindset while protecting Frontier’s interests.
• Experience with Salesforce and DocuSign (or similar CLM) is a plus.
• Knowledge of and experience working in the multifamily (MDU) marketplace preferred.
• Valid state driver’s license and willingness to travel up to 10%.

Benefits

• 20 PTO (Paid Time Off) days plus 10 paid holidays per year.
• Day‑one medical, dental, vision, and prescription drug plans.
• 401(k) match of 50% on 6% of eligible compensation.
• Tuition Assistance Program.
• Personal & Work Life Balance Resources & Wellness Support Assistance.
• Employee Resource Groups.
• Same‑sex spouse and domestic partner benefits coverage.
• 10 weeks of paid parental leave with a phased return‑to‑work program for new parents.
• Up to $10,000 in adoption assistance.
• 3 weeks of paid caregiver leave.