Multi Unit Sales and Operations Manager

About the role

We need a Multi‑Unit Sales and Operations Manager who can attract, train and develop talent. You will have the power and autonomy to motivate your teams to succeed and help them achieve their goals. As a MU S/O Manager you are magnetic, creative and persistent, using problem‑solving skills, critical thinking, and excellent judgment under pressure.

Responsibilities

• Source, recruit and train your dream team – all Sales Managers and Operations Managers.
• Lead teams to generate new business via lead generation and new member conversions.
• Set and meet sales goals.
• Allocate time in all studios based on the managerial needs of the locations.
• Review and educate Sales Managers and Operations Managers on individual and studio KPIs.
• Staff development: schedule and plan education workshops.
• Assist Fitness Manager with coach evaluations as needed.
• Maintain high customer service scores reflected in NPS.
• Payroll, commissions and timecard reconciliation.
• Additional tasks may be assigned as needed.

Personal Attributes

• Entrepreneurial mindset with creative problem‑solving ability.
• Strong written and verbal communication and collaboration skills.
• Attention to detail and ability to establish effective working relationships with staff.
• Multi‑tasker with minimal supervision.
• Proven flexibility and willingness to handle various tasks independently and meet deadlines.

Leadership Skills

• Ability to motivate, discipline, and resolve conflict.
• Ability to source, train and develop talent on sales and fitness teams.

Education & Experience

Bachelor’s degree required. 3–5 years of managerial experience, ideally in a fitness setting.

Physical Demands

• Lift a minimum of 2 lb to a maximum of 20 lb unassisted.
• Frequent sitting, standing, stooping, walking, stretching, and reaching.
• Moderate range of body motions.

Success Measures

• First 30 days: hitting revenue (budget) target.
• Second 30 days and beyond: exceeding revenue (budget) target.
• Quarterly bonus achieved at least twice per year.
• Positive revenue growth for the year.
• Strong inter‑departmental and studio communication/collaboration.

Benefits

• Health, dental, vision, and vision insurance.
• 401(k) with company match.
• Competitive salary and performance‑based bonus.
• Paid time off.
• Training & development, including annual trainings at NYC headquarters and OTF Convention.
• Free counseling services for mental well‑being.
• Employee discounts on Orangetheory classes.
• Entertainment and travel perks.
• Employee discounts and fitness‑related perks.

Our Mission, Vision & Values

Mission: To unlock your full potential through inspiring, motivating, and extraordinary moments.

Vision: To become the ultimate wellness powerhouse, fueling everyday life with boundless energy and vitality.

Values: Happy. Hungry. Humble. Healthy. Human.

About Empire Portfolio Group™

Established in 2013, Empire Portfolio Group™ is headquartered in New York City and owns, operates, and supports over 140 Orangetheory Fitness studios across multiple states. The company is expanding with the introduction of Relive Health centers nationwide.