Multi-Unit General Manager

About the Role

Van Leeuwen Ice Cream, founded in 2008 with a mission to make good ice cream that makes you feel good, is hiring a full-time Multi-Unit General Manager to oversee our Woodland Hills and Studio City locations. This role is ideal for a highly experienced individual who has operated food retail spaces, loves building and leading teams, and thrives in a fast-paced environment. The position is Non-Exempt (hourly) and not tip eligible.

Responsibilities

• Completes store operational requirements by scheduling and assigning stations for employees
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
• Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
• Upholds excellent standard of customer service
• Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
• Maintains a safe and clean environment for customers and employees
• Rolls out new menu items to team members and communicates these changes throughout the retail space
• Processes weekly payroll in a timely and accurate manner
• Orders and maintains uniform supply and successfully holds all employees to uniform standard
• Addresses all maintenance issues

Requirements

• ServSafe Manager Food handlers license required
• 2+ years of experience in a food retail management role preferred
• Prior experience managing a team required
• Excellent communication and problem-solving skills
• Ability to multitask

Qualifications

The ideal candidate has experience operating food retail spaces (multi-unit or high-volume single-unit), a passion for building and leading teams, and can thrive in a fast-paced environment.

Benefits

• Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)
• Medical, Dental + Vision Insurance with 70% Employer Contribution
• 401k with up to 4% Employer Match
• Cell Phone Reimbursement Plan
• Paid Time Off - 3 Weeks / 120 Hours Total
• Paid Sick Time
• Yearly Performance Reviews

Pay

Hourly Range: $30—$32 USD