Multi-Specialty Director of Operations

Responsibilities

• Provide leadership, direction and oversight in a manner consistent with the mission and core values of the organization and industry standard business practices.
• Develop budgets, establish and apply established policies and procedures, and insure development and implementation of efficient workflow processes in all areas of the practice.
• Identify and develop revenue opportunities, physician relationship building, practice building and expansion, and overall site and practice enhancement.
• Work closely with all the physicians and staff in the site as well as the Site Medical Director and the Vice President.
• Oversee the day to day activities in the site as well as the primary care practice, physicians and staff.
• Manage financial aspects of the site, including preparing budgets, monitoring financial performance, and developing financial projections for new revenue opportunities, key projects, and organizational business decision support.
• Lead the business and clinical operations of the site, providing direction and oversight for daily primary care practice operations, including policy and procedure development, workflow efficiency, revenue management, charge capture processes, and PCP staff management.
• Oversee the transition of new physicians into the practice, including oversight of contract implementation, practice setup, and ongoing compliance with contractual obligations of physicians and the organization.
• Assist with physician recruitment and the development of physician employment agreements.
• Drive the successful implementation of corporate initiatives, strategic plans, and key business initiatives related to areas of responsibility.
• Chair and lead department meetings, including agenda development, priority setting, and driving completion of key action items.
• Communicate organizational goals, business issues, and initiative priorities to direct reports.
• Ensure compliance with all corporate policies, procedures, and NCQA standards related to areas of responsibility.
• Identify and address key physician and employee relations issues.
• Participate effectively in team projects, corporate initiatives, and community events.
• Complete performance appraisals and competency assessments in a timely manner and ensure direct reports complete appraisals, as applicable.

Requirements

• Must possess a degree in: Bachelor of Science Degree in Healthcare Administration or related field – 10 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.
• Must possess 5-7 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.
• Must possess skills in: Physician and staff relationship building, Excellent computer skills including experience in using excel, Outlook (E-mail), Practice Management Software applications, financial management applications and other related applications, Development and interpretation of complex financial documents including profit & loss statement, budgets and other related reports, Human Resources Management, Business planning and development, Strong interpersonal skills, Ability to be detail-oriented and still remained focus on larger goals/targets.

Salary Information

Min USD $44.39/Hr. Max USD $79.90/Hr. Salary Information Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values