Multi-Skill Technician

Position Summary

Responsible for performing a variety of clerical, environmental and organizational duties in support of designated providers and staff during clinic hours.

Responsibilities

• Facilitates patient flow in the clinic by assuring patient check in processes are complete, calling for patients in the main waiting room and directing them accordingly within the clinic.
• Greets and prepares patients for provider or imaging exams, providing appropriate gown, shorts, etc.
• May complete patient check out or schedule imaging or follow up appointments as requested (i.e., return to work/school/sport, physical therapy orders, etc.).
• Provides patients with documentation pertaining to the visit and ensures that same documentation is appropriately captured for the patient record.
• Maintains exam room supply stock and keeps exam rooms clean and disinfected between patients as needed.
• Informs supervisor when supplies need to be reordered for supply room.
• May perform various tasks such as copying, faxing, scanning and filing documents to ensure a complete and accurate patient record.
• Assists by preparing electronic images or documents for providers based on individual preferences to facilitate appointments.
• Updates patient information in the EMR.
• Monitors patient flow to ensure that no patient is neglected or delayed unreasonably.
• Communicates with patient, patient's family and staff to keep them informed of delays in the clinic schedule.
• May respond to patient concerns or questions, and communicates in helpful and objective manner, involving manager as appropriate.
• May prepare and/or sterilize medical instrument.
• Cleans and disinfects medical equipment as required.
• Provides cross coverage as assigned.
• May verify patient insurance coverage as needed.
• Performs other duties in support of providers, staff, and leadership.
• Obtain and document patient vital signs such as height, weight, blood pressure as required.
• Review and document patient information including allergies, medications, fall risk, immunizations, pharmacy preference and other health or social history as assigned.
• May provide and document the distribution of patient educational material (such as smoking cessation).
• Perform patient care duties remove wound dressing, sutures, or staples, etc. as trained and directed by providers.
• Apply clean dressing as trained and directed by provider.
• Provides patient education regarding wound care.
• Provides care in the clinic setting with patients requiring immobilization including; applying, removing and assessing need for change of all types of orthopedic casts and immobilization devices.
• Based on provider orders, provides fitting and application of various DME and orthopedic assistive devices.
• Educates patients and family members regarding application/use of various DME and orthopedic assistive devices.
• Educates patients and family members regarding billing for DME products and ensures that required documentation is completed.
• Prepares supplies and draw up injections for providers.
• May perform specimen collection, preparation, and documentation according to proper procedures including venipuncture.
• May support providers with PRP procedures including equipment preparation, blood draws, and sample preparation and handling of biohazard waste.
• Works cooperatively with coworkers, providers, and management.
• Shares knowledge and insights with co-workers in a constructive manner.
• Willingly provides coverage to department, staying beyond scheduled ending time when clinic schedule demands it, volunteering to cover time off or unexpected absences, maintaining workflow in department without direct supervision.
• Addresses conflicts with person directly before involving manager or uninvolved peers.
• Is considerate of others with regard to taking breaks or meal periods, use of computer and telephone, and noise in department.
• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

Requirements

• High School diploma and completion of an accredited Medical Assisting program or a minimum of one year of equivalent experience is required. Other education may be deemed appropriate alternatives such as LPN or ATC with state licensure in Ohio.
• Certification as a Medical Assistant is required for unlicensed candidates and ASOP, ROT certification is desired.
• Previous experience in orthopedic specialty preferred.
• Customer service experience and basic computer skills required including keyboarding, electronic scheduling, data entry of patient information and use of email.
• Use of various office technology solutions including fax, scanning, printing required.
• Must maintain CPR certification.

Schedule

• Regular Full Time, Day Shift
• Location: Orthopedic One Clinical Services