Multi-Site Scheduler

About the Role

The US Oncology Network is seeking a Scheduler to join our team at Texas Oncology, supporting our Weatherford, Granbury, Azle, and Cleburne locations. This full-time, Monday-Friday 8:30am-5pm position offers a collaborative environment focused on patient-centered care and professional growth. The role can be filled at a Level 2 or Senior level based on experience.

Responsibilities

• Answer all incoming calls, assess callers’ needs, and direct calls to appropriate personnel.
• Schedule new, referred, and returning patients in the computer system according to physician and office guidelines.
• Cancel/reschedule appointments based on physician schedule changes and notify clinic personnel.
• Obtain and enter insurance authorizations and referral correspondence into patient charts and electronic medical records (EMR).
• Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
• Arrange financial counseling for patients as needed.
• Ensure patient confidentiality and adhere to front office policies and procedures.
• Prepare correspondence, memos, forms, and other documents as requested.
• Schedule outpatient appointments, testing, surgeries, and hospital admissions, including obtaining pre-certifications.
• Communicate with patients about scheduled surgeries or tests, including prep work and follow-up appointments.
• Follow up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients as needed.

Qualifications

Level 2:

• High school diploma or equivalent required.
• Minimum three years of office experience, preferably in a medical setting.
• Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Senior Level (in addition to Level 2 requirements):

• Minimum five years of office experience, preferably in a medical setting.
• Knowledge of medical terminology and coding required.

Physical Demands

Work requires sitting for long periods, stooping, bending, stretching, and occasionally lifting files or paper weighing up to 30 pounds. Manual dexterity is needed for operating office equipment, and vision and hearing must be correctable to normal ranges. Prolonged computer use is required.

Work Environment

The role is performed in an office environment with regular contact with patients and the public. Reasonable accommodations may be made for individuals with disabilities.