Multi-Site Resident Coordinator

Department: Property Management/Operations • Location: Saint Xavier Park • Compensation: $40,000 - $45,000 / year

About the role

North American Properties Apartments is seeking a Multi-Site Resident Coordinator to provide best-in-class customer service to residents of our Saint Xavier Park Collection, which features five properties (The Blonde, Encore Urban Living, Seven at Broadway, Sycamore Place, and East 8 Lofts) in Downtown Cincinnati. This full-time position offers a unique opportunity to gain multi-site experience in an exciting and fast-paced environment.

Responsibilities

• Serve as the primary contact for current residents and backup contact for prospective residents.
• Address and resolve resident requests, questions, concerns, complaints, issues, and feedback.
• Build and maintain resident relations.
• Manage freight elevator and amenity area reservations.
• Organize package areas, communal areas, and amenity areas twice daily.
• Oversee site-level marketing and reputation management, including social media marketing, Google/Yelp/website reviews, resident referral programs, etc.
• Promote the Black Card program internally to residents and externally with vendors and the local community.
• Plan, advertise, and host resident events and coordinate resident activities.
• Create and send email blasts to residents, applicants, and prospects.
• Schedule leasing tours and appointments, complete tour follow-up, and conduct tours as needed.
• Inspect apartments to prepare them for move-ins and assist with move-in appointments.
• Prepare and present lease contracts, move-in paperwork, and related documents.
• Manage resident and prospect information using tools like Entrata, Microsoft Excel, Word, and various databases.
• Support the Property Manager with administrative tasks, vendor/resident communication, scheduling, and follow-up.
• Deliver notices to residents via door-to-door, phone, email, social media, or broadcast.
• Prepare the office for daily opening and closing.
• Order office supplies, refreshments, and marketing materials.
• Report daily, weekly, and monthly activity as requested.
• Maintain targeted occupancy.
• Handle other special projects and assignments as needed.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Valid driver’s license and dependable transportation.
• Successful customer service-related background.
• Ability to work occasional nights and/or weekends based on office and event scheduling.
• Capability to walk for extended periods of time.

Skills

• Strong work ethic and drive to succeed.
• Outstanding customer service and communication skills.
• Advanced interpersonal skills and self-confidence.
• Ability to manage difficult conversations and confrontation.
• Positive, can-do attitude and outgoing personality.
• Initiative-taker and self-starter mentality.
• Exceptional organizational and multi-tasking skills.
• Punctuality and dependability.
• Solution-oriented and detail-oriented thinking.
• Collaborator mindset and creative thinking.

Benefits

• Medical, dental, and life insurance.
• 401(k) retirement plan.
• Competitive salary with bonus potential based on experience.