Multi-Site Property Manager

POSITION SUMMARY

The Multi-Site Manager is a working manager responsible for overseeing a portfolio of properties, ensuring they meet budgets, staffing needs, maintaining curb appeal, achieving occupancy and collections goals, and coordinating capital expenditures and preventative maintenance.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead, manage, and hold accountable a team of managers to generate enthusiasm, spirit, and loyalty amongst the team and maintain good communication.
• Provide guidance in coordinating resident relations, resident organizations, and retention programs.
• Control operations in a cost-effective manner, regularly comparing expenses and revenue to ensure efficiency.
• Participate in weekly RentMax calls to maximize income from each property.
• Countersign all leases, ensuring applicants meet qualifying criteria and hold team members accountable for approving applicants who do not meet criteria.
• Approve monthly commissions for the team.
• Oversee the achievement of receivable targets and maintain appropriate staffing levels.
• Aid in preparing the annual operating budget for each site.
• Maintain a 5-year cap-ex and preventative maintenance log, ensuring appropriate projects are budgeted and executed annually.
• Prepare detailed monthly financial letters to the regional manager, thoroughly reviewing each property's financials and researching questionable items.
• Ensure each property is appropriately staffed and assist with coverage gaps.
• Hire and facilitate on-site training of new property managers.
• Ensure compliance with company policies and procedures, local, state, and federal laws.
• Manage resident escalations, striving to provide win/win solutions for all parties.
• Manage in compliance with all local, state, and federal laws and the rules and regulations of all funding authorities, management agreements, etc.
• Handle resident escalations, strive to provide win/win solutions for all parties involved.
• Complete bi-annual property audits and assist with bi-annual unit inspections.
• Help facilitate maintenance and construction projects according to company policies and procedures.
• Assist with pre-move inspections and turnover scheduling.
• Ensure work orders are completed on time and turnovers are thorough and up to Lloyd Companies standards.
• Maintain good working relationships with vendors, balancing price against quality.
• Perform all other duties assigned and those necessary to achieve company and departmental goals.

SUPERVISORY RESPONSIBILITIES

• Directly supervise property managers, assistant managers, maintenance, and caretaker staff.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

JOB REQUIREMENTS

• Excellent organizational and follow-through skills.
• Must obtain their property manager’s license.
• Exceptional leadership skills.
• Management experience.
• Eager to learn and take on additional responsibility.
• Reliable, highly organized, attention to detail, courteous, friendly, professional, and amiable.
• Accepting of change.
• Positively assert him/herself and handle conflict and objections in a calm, professional, and effective manner.
• Extremely dependable and reliable.
• Loyal and hard working.
• Ability to understand financial statements and create and maintain budgets.
• Analytical capability and methodical approach to presenting and interpreting data.
• Ability to carry out multi-task projects.
• Ability to work well with diverse groups or individuals.
• Excellent oral and written communication skills.
• Active member of the community.
• Desire to network and get involved.
• High degree of flexibility and tolerance for change.
• Ability to train, develop, and mentor personnel.
• Computer literate.
• Maintain professional appearance and comply with prescribed dress code.
• Ability to cope in a fast-paced environment and work under minimal supervision.
• Regular and consistent attendance.
• Must be able to engage in periodic domestic travel, as needed.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree preferred in related field; and/or 1-2 years of equivalent experience in Property Management.

COMPANY VALUES

• Do the Right Thing. Act Ethically. We are responsible for our words, our actions, and our results.
• Build Relationships for Life. At Work. At Home. In the Community.
• Solve It. Deliver results through innovation, creative thinking, and problem solving.
• Have Fun. Perform at Your Best. Celebrate Successes.