Multi-Site Property Manager

Under the direction of the Regional Property Manager, the Multi-Site Property Manager ensures excellent customer service in the daily management and coordination of all aspects of apartment community operations. Responsibilities include maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members.

Responsibilities

Financial

• Oversee all financial performance of the property and work toward achieving budgeted NOI.
• Maximize cash flow by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
• Develop cost-saving strategies to reduce budgeted expenses.
• Create annual operating budget and business plan with the Accounting team and Regional Real Estate Director.
• Review financial statements in a timely fashion, working closely with the property accounting team members.
• Prepare variance reports on a monthly basis.
• Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
• Recommend and oversee all capital improvements, deferred maintenance, and upgrade programs.
• Review and analyze all bid summaries for purchase of goods and services, monitor vendor work, and guarantee accurate invoicing.
• Ensure all contracted services and materials are accounted for and work is performed properly prior to release of payment.
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
• Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move-in paperwork is accurately prepared.
• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
• Maintain ongoing, in-depth knowledge of the associated market, market rents, and demographics to gain a competitive edge.
• Evaluate and make recommendations for rental pricing.
• Ensure all residents are on an NAA lease.
• Monitor daily move-in/move-out property status reports.
• Verify weekly traffic sources, follow up on prospect status and closing ratio numbers, and implement programs and team development plans to improve results.
• Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws relating to property-specific guidelines and occupancy standards.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Customer Service

• Complete a daily inspection of the property and market-ready units.
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Supervise safety and risk management functions, including coordinating monthly safety meetings.
• Review resident retention programs to meet residents' needs and improve retention.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.

Personnel Development

• Recruit and select team members by understanding and adhering to AION’s selection process policies and procedures.
• Train, coach, and mentor team members, working with the training department as well as providing ongoing feedback.
• Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
• Generate employee schedules in e-time and audit missed punches.
• Provide ongoing feedback to team members.
• Provide recommendations for compensation adjustments, promotions, and terminations.
• Perform other duties as required.

Requirements

• High School Diploma or equivalent; Bachelor’s degree or CPM highly preferred.
• At least 5-6 years of property management experience.
• One year of supervisory experience.
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire.
• Working knowledge of eviction law, Fair Housing mandates, and other legal issues affecting property management.
• Excellent English communication skills, both verbal and written.
• Strong computer skills, especially in Microsoft Office Suite; experience in Real Page preferred.
• Must be able to walk apartments and grounds, including steps and climbing stairs.
• Must be available to work weekends and holidays if required.
• Occasionally requires lifting 20 pounds or less.
• Valid driver’s license.