Multi-Site MHC Maintenance Manager
About the role
Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration, specializing in the acquisition and management of value‑add manufactured housing and self‑storage assets. Since its inception in 2014, the firm has raised over $300 million in equity capital and currently manages over $600 million in assets. The in‑house management company leads asset management, blending property management and service provisions to simplify everyday life. The team includes more than 50 corporate professionals and over 150 property‑level staff across 110+ assets in 30 states.
As the Multi‑site Maintenance Manager, you will oversee maintenance operations of multiple properties, supervise the maintenance team, manage budgets, coordinate vendor relationships, and ensure timely and cost‑effective completion of projects. This leadership role combines strategic planning, resource management, and operational oversight with occasional hands‑on work to support team needs.
Responsibilities
- Directly supervise and manage maintenance employees, plan and review daily and weekly work schedules, conduct performance evaluations, provide coaching, and oversee training.
- Make hiring, promotion, discipline, and termination recommendations that carry significant weight in final decisions.
- Ensure compliance with all company policies, safety regulations, and applicable codes.
- Develop, manage, and monitor the annual maintenance budget, including labor, materials, and contracted services; approve invoices and monitor expenditures.
- Establish and oversee preventative maintenance schedules and oversee large‑scale repair or improvement projects, including planning, bidding, vendor selection, and quality control.
- Maintain vendor relationships, negotiate service agreements, and evaluate operational improvements for efficiency and quality.
- Manage and prioritize maintenance requests, ensuring timely and quality completion; lead make‑ready and turnover processes for vacant homes.
- Participate in strategic planning for property upkeep, capital improvements, and facility upgrades; coordinate with other department leaders.
- Develop and implement preventative maintenance programs for homes, community infrastructure, and equipment; conduct regular inspections to identify risks, maintenance needs, and code violations.
- Schedule and supervise third‑party vendors for specialized or large‑scale projects; review and approve vendor invoices and ensure work meets quality standards.
- Occasionally perform hands‑on repairs and assist the team with complex plumbing, electrical, carpentry, HVAC, or other trade issues; serve as a technical resource for maintenance staff.
- Respond to escalated maintenance issues and resident concerns; oversee landscaping, trash removal, and groundskeeping to support community cleanliness and curb appeal.
- Promote a safe and welcoming environment by proactively identifying and resolving safety hazards.
- Ensure compliance with federal, state, and local safety regulations (OSHA, Fair Housing); train team members on safety procedures and maintain accurate documentation of incidents, inspections, and maintenance activities.
Qualifications
- 2‑3 years of maintenance and management experience.
- Willingness to work respectfully with people of diverse backgrounds.
- Basic computer skills and proficiency in Microsoft Word & Excel.
- Strong written and verbal communication; professional presentation.
- Flexible schedule with weekend availability.
- Willingness to learn and drive to improve facility performance.
- Ability to lift up to 50 pounds.
- Valid driver’s license and ability to pass a background check.
Pay
- Annual salary: $50,000 – $52,000.
- Compensated on‑site living with all utilities included (valued at $18,000 per year).
Benefits
- 401(k) plan.
- Medical benefit stipend of $525 per month.
- Dental insurance.
- Vision insurance.
- Life, hospital & critical illness insurance.
- Pet insurance.
- Holiday pay.
- Paid time off (PTO).
- Work/home life balance initiatives.
- Opportunities for career advancement.