Multi-Site Leasing Consultant - Manhattan, NY (Prism at Park Avenue South)

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America — one that continues to get better as it grows. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

Responsibilities

• Promotes Equity Residential's brand for a defined set of communities to achieve maximum occupancy and revenue, while delivering a remarkable customer experience
• Spends approximately 60% of time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration
• Utilizes proven sales techniques and customer service skills to manage the sales process from start to finish
• Presents Equity Residential communities in a compelling way, building rapport with prospects and residents
• Provides a high level of customer service to support resident retention
• Reports to the Community Manager or Area Sales Manager
• Coordinates schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals (can change on short notice)
• Proactively manages leads and customer experience using CRM software at all assigned communities
• Completes CRM tasks within appropriate time frames
• Promotes communities based on prospective resident's needs
• Proactively manages tour schedules
• Inspects community ready product and tour path daily
• Employs effective selling techniques to close sales
• Cross-sells within assigned communities and other sister communities to meet prospective residents' needs
• Maintains accurate and in-depth knowledge of all aspects of the community
• Supports the community's marketing efforts
• Monitors community trends to prepare for future occupancy needs
• Provides leadership and mentorship to Leasing Consultants
• Assists residents regarding payment and account ledger inquiries
• Communicates effectively with service and office teams, as well as residents
• Maintains market and community knowledge
• Coordinates and supports resident events as directed throughout the year (may occur during evenings and weekends)
• Accurately and efficiently prepares and assists with all leasing documents
• Assists with postings and notifications to residents when assigned
• Verifies all scheduled move-in files are complete
• Completes all required training in a timely manner
• Understands and complies with federal, state, and local fair housing laws and standards, as well as landlord/tenant laws and regulations
• Represents the Company in a professional manner at all times

Requirements

• Sales and Customer Service experience preferred
• High School diploma or equivalent
• Valid driver's license, good driving record, auto insurance, and reliable transportation required if operating a motorized vehicle (e.g., car, golf cart) during workday or as part of role
• Computer literacy and effective communication skills
• Ability to effectively communicate both orally and in writing in English for all work-related purposes
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees required to use their own Smartphone for certain job aspects; device must have updated software, be password-protected, and compliant with in-house security systems
• Ability to use computer effectively and read written communications
• Ability to lift, push, pull, or carry up to 15 pounds for dissemination of documents, supplies, materials, etc. to various locations throughout office/facility
• May be required to climb stairs depending on property structure

Schedule

Tuesday–Saturday, 9:00 AM–6:00 PM

Pay

$26.18–$29.09 per hour. Hourly employees are eligible for overtime