Multi-Site Leasing Consultant

About the role

The Multi-Site Leasing Consultant is a high-impact, versatile role responsible for the successful leasing and strategic marketing across multiple residential communities. This professional serves as a tactical troubleshooter, deployed to various assets to drive occupancy, mentor on-site teams, and implement best-in-class leasing practices. The role requires a strategic thinker capable of analyzing market trends and executing tailored sales strategies to maximize rental revenue and ensure operational excellence across diverse geographical areas.

Responsibilities

• Strategic Sales & Market Analysis
  • Portfolio Strategy: Develop and execute comprehensive sales and leasing strategies tailored to the unique market conditions of different communities within the assigned region.
  • Market Intelligence: Conduct regular competitive analysis, encompassing rental rate benchmarking and competitor marketing tactics, to identify strategic opportunities for revenue growth.
  • Performance Optimization: Analyze internal performance metrics and lead-to-lease conversion rates to identify and address bottlenecks in the sales funnel.
• Tactical Leasing & Operations
  • Direct Leasing: Conduct professional property tours at various sites, effectively communicating each community’s unique value proposition and amenities to prospective residents.
  • Application Processing: Accurately process rental applications, perform background checks, and prepare lease documentation in strict compliance with Fair Housing laws and company policies.
  • Asset Presentation: Verify that communities meet brand expectations, including curb appeal and the market-readiness of vacant units, implementing corrective action plans as required.
• Mentorship & Team Development
  • Peer Leadership: Serve as a leader and mentor to on-site leasing teams, providing hands-on coaching in advanced sales techniques and telephone sales protocols.
  • Standardization: Ensure the consistent application of company Standardized Operating Procedures (SOPs) and best practices across all visited sites.
  • Training Support: Assist in developing and delivering training materials that can be leveraged to provide continuous professional development to team members.
• Resident Relations & Retention
  • Strategic Retention: Participate in the planning and execution of resident events and retention programs designed to maximize lease renewals and satisfaction scores.
  • Conflict Resolution: Professionally manage complex resident inquiries and concerns, ensuring prompt and satisfactory resolutions that uphold high service standards.
• Key Performance Indicators (KPIs):
  • Occupancy Rate: Achievement of budgeted occupancy targets across the assigned multi-site portfolio.
  • Lease Conversion Rate: Maintain a lead-to-lease conversion rate aligned with the top 10% of industry standards.
  • Resident Retention: Achieve and maintain an average annual resident retention rate of 50% or higher.
  • Shop Scores: Attain quarterly mystery shop scores of 90% or higher.
  • Portfolio Leasing Velocity: Produce a consistent volume of new leases as required to meet stabilization or occupancy goals at target assets.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of demonstrable experience in sales, customer service, or property management leasing.

Qualifications

• Strong proficiency in RealPage solutions—including One-Site, Knock, Revenue Management, Spend Management, and Facilities—as well as EliseAI, PayScore, and the Google Workspace suite (Gmail, Meet, Drive, Gemini, etc.) is highly preferred; experience with alternative property management software and platforms will also be evaluated.
• Demonstrated knowledge