Multi-Site Leasing Consultant

A.J. Dwoskin & Associates is a leader in managing commercial and residential properties throughout the Northern Virginia region, dedicated to providing exceptional service to residents, commercial tenants, and local communities. We offer an enjoyable, challenging atmosphere that emphasizes training, continued education, and opportunities for personal growth and development.

About the role

The Multisite Leasing Consultant (Residential) thrives on variety and multitasking, overseeing two or more assigned properties. This role is ideal for a well-organized, customer-focused professional who coordinates all activities related to apartment rentals, move-ins, move-outs, and lease renewals. You will work closely with a designated Property Manager and/or Leasing Manager to prioritize tasks and ensure maximum occupancy, resident retention, and client satisfaction through exceptional customer service.

Responsibilities

• Generate and handle prospective resident leads, following up via phone, mail, or email daily.
• Convert prospective resident inquiries (phone, email, or text) into scheduled property tours.
• Qualify prospective residents and conduct property tours to lease apartment homes.
• Assist with resident applications and maintain accurate records of leads in the computer system.
• Prepare lease documents and move-in packets according to company policy.
• Update resident files and assist current residents with requests or concerns.
• Inspect apartments prior to move-ins, ensuring they are in market-ready condition by coordinating with the maintenance team.
• Orient prospective and current residents to the property.
• Conduct daily walks of apartment homes and exterior property/amenities to ensure market readiness and curb appeal standards.
• Process lease renewal paperwork and deliver documentation to residents per expiration schedule.
• Complete weekly leasing reports accurately and on time.
• Update market surveys and stay informed about competing communities through regular visits.
• Participate in corporate outreach and marketing programs.
• Enter resident service requests into the system, conduct follow-ups, and close tickets.
• Assist with planning and implementing resident activities to increase retention.
• Maintain ongoing resident relations by responding promptly and accurately to requests.
• Deliver notices to resident apartments as needed.
• Comply with all company policies, safety rules, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Requirements

• High school diploma required; college degree preferred.
• Minimum of one year of sales or customer service experience preferred.
• One year of residential leasing experience preferred.
• Excellent customer service and interpersonal skills.
• Experience with Yardi Voyager or equivalent property management software preferred.
• Basic proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong organizational and time-management skills in a fast-paced environment.
• Ability to work independently, prioritize tasks, and handle urgent matters efficiently.
• Strong written and verbal communication skills in English.
• Ability to use general office equipment (telephone, fax, printer, copier, key track system).
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must complete Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Benefits

• Health, Vision, and Dental insurance.
• Flexible Spending Program.
• 401k/Roth IRA retirement plans.
• Short-Term and Long-Term Disability coverage.
• Employee Assistance Program.
• Tuition Reimbursement.
• Paid Time Off and Holiday Pay.
• Housing Discount for employees living and working on properties.
• Paid Volunteer Days.
• Bereavement Leave.