Multi-Site General Manager - Luxury High Rise

Sentral is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life in the heart of the world's best cities.

Our core values reflect our commitment to employees: service-first actions, thinking like an owner, and continuously striving to make one another better. We foster an empowered environment rooted in empathy and growth through learning & development, leadership coaching, and mentorship programs.

About the role

The General Manager functions as the primary strategic business leader of the property, cultivating a culture of excellence in service and maximizing revenue and efficiencies. This role owns all property-related matters, including P&L, financial performance, sales, revenue generation, and delivering ROI to ownership while exceeding guest and associate expectations.

This is an in-person position located in downtown Los Angeles, CA. There is no onsite housing accommodation or discount provided with this role.

Responsibilities

• Champion Sentral standards, best practices, policies, and value of excellence in customer service
• Provide inspirational leadership, motivating the team to achieve and exceed operational excellence
• Develop deployment strategies to market the property and homesharing opportunities to increase market share
• Foster an open-door policy environment and culture of trust and community
• Promote team member engagement, growth, and talent development through structure, direction, feedback, and recognition
• Establish appropriate presence in the community to build relationships with key business partners and clients
• Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication
• Develop excellent rapport with residents and guests to ensure they always feel valued
• Respond to resident and guest questions and concerns in a timely manner
• Work with owners to identify community goals and objectives
• Analyze operational information for impact on NOI, identify trends, and recommend strategies and adjustments
• Create and implement leasing goals while managing an effective lease expiration program
• Manage a highly skilled on-site team with effective recruitment, training, motivation, and development programs
• Achieve the highest possible net operating income through cost control and revenue improvement programs
• Develop yearly operating budgets/forecasts and sales/marketing plans
• Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner
• Analyze and evaluate monthly and/or quarterly financial statements; write clear and concise owner’s reports
• Evaluate and recommend changes to rent/pricing strategies; ensure websites and printed materials are accurate and updated
• Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve high shopping report scores
• Implement programs for resident retention and service request follow-ups
• Introduce and monitor effective lease renewal programs
• Maintain product knowledge of the community and competitive communities through consistent market evaluation
• Direct efforts to implement sales and marketing plans that maximize rental income and result in high occupancy
• Oversee all aspects of property condition and maintenance related to home share turns, common area cleaning, service requests, and preventative maintenance
• Promote and teach safe work practices; ensure all safety programs are implemented and followed
• Create staffing schedules consistent with community needs
• Adhere to established company standards and operating procedures
• Ensure compliance with all company, local, state, and federal regulations and safety rules
• Perform other related duties and assignments as needed

Requirements

• High School Diploma or equivalent experience required; some college preferred
• Minimum of three years of experience in luxury residential property management or hotels
• Proven leadership experience
• Strong attention to detail and sales ability
• Knowledgeable about OSHA laws and regulations
• Strong decision-making and problem-solving skills
• Computer literate with capability in PMS software, MS Office, and related communication tools
• Positive attitude and ability to maintain composure under all circumstances
• Willingness to participate in training to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation

Physical Demands

• Work in indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options beginning the first month after start date, including one fully company-paid plan (no monthly premiums). HSA and FSA options available. Premiums apply for spouse, dependent, or family coverage.
• Invest in Your Future: 401(k) with a 4% company match, eligible after three months of employment.
• Time Off That Grows with You: 11 paid holidays plus 8 types of paid time off (PTO), including personal days with no waiting period, one floating holiday per year, and Enrichment Hours for volunteering or career development.
• Travel Discount: Team members (and their friends and families) receive travel discounts when staying at a Sentral community.
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. As an Equal Opportunity Employer, we do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics.