Multi Site Customer Service Coordinator

THIS IS NOT A REMOTE POSITION, THIS POSITION REQUIRES THE CANDIDATE TO RESIDE IN THE IRVINE METRO AREA

About Us

Come Create at Ricoh: We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s unique needs.
• Deliver on-site business services, including but not limited to:
  • Mail and print services
  • Hospitality support
  • Reception/front desk coverage
  • Shipping and receiving
  • Courier coordination
  • Printer fleet management
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Bring energy and professionalism to every interaction by embracing a service-first mindset, maintaining authenticity, and building positive customer relationships.
• Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service.

Requirements

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
• Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
• This role requires regular use of a personal vehicle. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

Qualifications

• Additional education beyond high school is encouraged.
• Proficiency in the Microsoft Office suite and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Pay

$19.46 - $24.51 per hour

Monthly Stipend – $260: A monthly stipend of $260 is provided to support the requirements of this role, which involves regular travel between multiple client locations and the ability to respond flexibly to operational and customer needs across a geographically diverse service area. This stipend is intended to help offset incidental expenses associated with maintaining a consistent onsite presence, delivering high-quality service, and supporting clients across multiple locations in a timely and responsive manner.

Business Travel Reimbursement: Employees are reimbursed for business mileage at the current IRS-approved mileage rate when traveling for company business beyond their normal commute to and from their primary work location. Reimbursement is also provided for approved business-related parking fees and tolls incurred while performing job responsibilities. This benefit is designed to support employees who travel as part of their role and ensures that eligible business travel expenses are covered in accordance with company policy.

Schedule

Full time. Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.