Multi Site Customer Service Coordinator
About the role
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area.
Roles And Responsibilities
- Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s unique needs.
- Deliver on-site business services, including but not limited to: Mail and print services, Hospitality support, Reception/front desk coverage, Shipping and receiving, Courier coordination, Printer fleet management.
- Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
- Aid in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
- Bring energy and professionalism to every interaction by embracing a service-first mindset, maintaining authenticity, and building positive customer relationships.
- Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service.
Qualifications
- High school diploma with at least 12 months of relevant work experience.
- Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius.
- Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations.
- This role requires regular use of a personal vehicle. Employees must maintain a valid driver’s license and automobile insurance that meets or exceeds company-required coverage levels.
- Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
Nice To Have
- Additional education beyond high school is encouraged.
- Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
- Demonstrated with prior experience in customer service or related fields.
- Commitment to personal growth and accountability through ongoing education and development opportunities.
Benefits
Monthly Stipend – $225: A monthly stipend of $225 is provided to support the requirements of this role, which involves regular travel between multiple client locations and the ability to respond flexibly to operational and customer needs across a geographically diverse service area. This stipend is intended to help offset incidental expenses associated with maintaining a consistent onsite presence, delivering high-quality service, and supporting clients across multiple locations in a timely and responsive manner.
Business Travel Reimbursement: Employees are reimbursed for business mileage at the current IRS-approved mileage rate when traveling for company business beyond their normal commute to and from their primary work location. Reimbursement is also provided for approved business-related parking fees and tolls incurred while performing job responsibilities. This benefit is designed to support employees who travel as part of their role and ensures that eligible business travel expenses are covered in accordance with company policy.
About Us
At Ricoh, we are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.
JOB INFO
Job Identification : 7885
Job Category : Service Delivery
Posting Date : 2026-07-16T17:52:58+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : Kansas City, MO, United States
Driving requirements : Personal Vehicle
Sign-on Bonus : No