Multi-site Community Manager

Employment Type Fulltime Location Lone Tree Salary Range $62,000 - $77,000 per year Douglas County Housing Partnership, a Multi-Jurisdictional Housing Authority Job Title: Multi-site Community Manager Objective Under the general supervision of the Regional Operations Manager, the Multi-Site Community Manager is responsible for the day-to-day operations of assigned affordable housing communities. This position provides leadership to on-site staff while ensuring excellent customer service, regulatory compliance, financial performance, resident satisfaction, and safe, well-maintained communities that support the Douglas County Housing Partnership’s mission. The Multi-Site Community Manager oversees multiple residential communities serving moderate- and low-income households, including seniors, individuals with disabilities, people who have experienced homelessness, and other households eligible for affordable housing programs. Leadership and Staff Development Participate in interviewing and hiring property staff. Train, supervise, schedule, coach, mentor, and evaluate assigned employees. Assign work, monitor workflow, and promote accountability and professional development. Conduct regular staff meetings and maintain effective communication. Foster a culture of professionalism, teamwork, excellent customer service, and continuous improvement. Ensure staff consistently follow DCHP policies and Standard Operating Procedures (SOPs). Property Operations Oversee daily operations of assigned properties. Conduct routine property inspections to maintain attractive, safe, and well-maintained communities. Coordinate maintenance activities and monitor work order completion. Ensure vacant units are prepared for occupancy in a timely manner. Support capital improvement and rehabilitation projects. Maintain organized and accurate property records and documentation. Resident Services Provide exceptional customer service to prospective residents, residents, vendors, and community partners. Resolve resident concerns, lease issues, neighbor disputes, and maintenance-related concerns professionally and promptly. Coordinate resident meetings, activities, and resident retention initiatives. Participate in community outreach and marketing activities. Affordable Housing Compliance Ensure compliance with applicable federal, state, local, investor, lender, and agency requirements governing assigned properties. Oversee compliance with Housing Choice Voucher, Housing Assistance Payment (HAP), HOME Investment Partnerships Program (HOME), Low-Income Housing Tax Credit (LIHTC), and other applicable funding programs. Review and approve resident applications, leases, certifications, and recertifications in accordance with DCHP policies and delegated authority. Maintain accurate resident files and prepare for inspections, audits, and monitoring reviews. Financial Management Prepare, implement, and monitor annual operating budgets. Monitor occupancy, rental income, delinquency, and expense control. Process HAP, accounts payable, accounts receivable, petty cash, and payroll information accurately and timely. Prepare and analyze occupancy, financial, variance, and operational reports. Maintain budgeted occupancy levels, rental rates, and other assigned goals. Vendor and Property Management Coordinate vendor selection and relationships. Monitor contractor performance and service quality. Coordinate inspections and contracted services. Performance Management and Technology Utilize Yardi and other agency software systems to maintain accurate records and improve operational efficiency. Ensure staff properly utilize agency software and follow SOPs. Monitor Key Performance Indicators (KPIs) and recommend operational improvements. Safety and Risk Management Promote safe work practices and maintain hazard-free communities. Conduct safety inspections and report liability claims, property losses, and workers’ compensation incidents. Participate in emergency response activities and on-call responsibilities. Maintain confidentiality of resident, employee, financial, and agency information. Other Duties Perform other duties as assigned. Required Qualifications High school diploma or equivalent required. Minimum of two years of property management experience; supervisory experience preferred. Experience with affordable housing programs. Strong leadership, customer service, communication, conflict resolution, organizational, and problem-solving skills. Experience with property management software; Yardi preferred. Proficiency with Microsoft 365 applications. Ability to obtain and maintain applicable affordable housing certifications. Valid Colorado driver’s license with acceptable motor vehicle record. Acceptable criminal background, employment history, and pre-employment drug screening. Desired Qualifications Bachelor’s degree in Business, Public Administration, Housing, or a related field. Professional certifications (CAM, HCCP, COS, NAHRO, or equivalent). Experience with HOME, LIHTC, Housing Choice Voucher, Project-Based Rental Assistance, or similar programs. Knowledge of Fair Housing, Section 504, and VAWA. Experience serving seniors, individuals with disabilities, and people who have experienced homelessness. Working Conditions Physical Demands: Regular travel between DCHP properties and the main office. Frequent computer use, walking properties, climbing stairs, standing, bending, and lifting up to 25 pounds. Work Environment: In-office position with regular work at DCHP housing communities. May include exposure to varying weather conditions, emotionally difficult situations, and occasional after-hours responsibilities. Work Location: DCHP housing communities and the DCHP Main Office. Remote work is not available. Machines and Equipment Used: Standard office equipment, Microsoft 365, Yardi, telephone, copier, calculator, and personal or agency vehicle. Position Information Status: Full-Time Classification: Exempt Hiring Range: $62,000.00-$77,000 Pay Periods: Two per month Work Schedule: Monday-Friday. Either 8:30 a.m.-5:00 p.m. with a 30-minute lunch or 8:00 a.m.-5:00 p.m. with a one-hour lunch, as assigned. Participates in the on-call rotation and may work outside normal business hours as needed. Chain of Supervision Reports to: Regional Operations Manager Supervises Assistant Community Manager Maintenance Technician I Maintenance Technician II ← Back to Careers