Multi-Site Assistant Community Manager

Asset Living is a third‑party management firm founded in 1986, offering multifamily, single‑family, affordable, build‑to‑rent, active adult, and student housing across the United States. Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living emphasizes a collaborative culture where every voice is heard and growth is shared. The company is a member of IREM and an Accredited Management Organization (AMO).

Job Overview

The Assistant Community Manager supports the Community Manager in overseeing daily operations and financial functions of a housing community. This onsite leader supervises staff, ensures compliance with company policies, safety, and fair‑housing guidelines, and drives rent collection, leasing, maintenance, and risk management.

Essential Duties & Responsibilities

Financial Management

• Post all payments and income from applicants, current and non‑current residents accurately and timely.
• Process and reconcile daily accounts receivable.
• Monitor bad debt, prepare late notices, contact residents/guarantors, and file evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post charges to resident and non‑current resident accounts, including utility bill‑backs where applicable.
• Execute end‑of‑month closing procedures and reporting.
• Maintain organized records and audit resident files for accuracy.
• Walk units, post move‑out charges, statements, and security‑deposit refunds.

Personnel Management

• Maintain regular onsite attendance.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Provide ongoing training, coaching, counseling, and guidance to ensure staff effectiveness and compliance with Asset training benchmarks.
• Promote harmony and high‑quality job performance through supportive leadership.
• Ensure staff adherence to company policies and procedures.

Strategic Leasing Management

• Ensure leasing techniques achieve closures, proper follow‑up, accurate lease documentation, and up‑to‑date reporting.
• Implement marketing strategies outlined in the annual marketing plan.
• Address resident complaints, concerns, and requests to maintain satisfaction.
• Develop and execute resident‑retention programs (e.g., events, promotions, newsletters).
• Show, lease, and move in prospective residents effectively.

Administrative Management

• Deliver excellent customer service and monitor maintenance request turnaround.
• Maintain property appearance; conduct regular inspections and ensure timely repairs.
• Assist in supervising all business functions related to operations.
• Plan and utilize property resources, equipment, and supplies economically, including obtaining vendor bids and addressing inadequate service.

Education & Experience

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Two years experience in the housing industry, or one to two years related experience/training, or an equivalent combination of education and experience.
• Ability to perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly stand or sit for prolonged periods and communicate with others.
• Frequent movement around the worksite; occasional climbing ladders, stairs, scaffolding, or step stools.
• Ability to work in tight/confined spaces, overhead positions, and lift/move objects up to 25 lb.
• Operate machinery, power tools, motor vehicles, and golf carts.
• Work overtime, weekends, and night hours for emergencies.
• Work in various environmental conditions (temperature extremes, precipitation, wind) and exposure to hazardous chemicals.

Compensation & Benefits

• Salary range: $20.00 – $21.50 per hour.
• Comprehensive total rewards package including medical, dental, vision, life, accidental, and disability insurance.
• 401(k) with employer matching.
• Commission and performance bonuses where applicable.
• Paid sick days and company holidays for full‑time employees.