Multi-Location Branch Customer Service Specialist

We need to output only HTML fragment, using

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the job description. Key content: - Position works closely with commercial paint customers to determine needs, answer questions, recommend solutions. - Branch Customer Service Specialists expected to promptly resolve concerns, ensure satisfaction, stay up-to-date with product features, maintain quality and visual standards. - Tasked with achieving excellent customer service while meeting store’s sales goals. - Duties involve contact with customers (including minors), access to cash, payment methods, electronic equipment, personal info, store merchandise, etc. Supervised/unsupervised. - Company determined criminal history review necessary. - Individual selected will work at Store #1778 located at: 5212 E ML Avenue Kalamazoo, MI 49048. - This role will spend at least 20% of their time supporting the Store in Portage, Michigan Store 1105. - This role is Full Time Pay Starts at $17.50 Responsibilities list (bulleted): - Ensure high levels of customer satisfaction through excellent sales service - Assist customers in person and over the phone by determining needs and presenting appropriate products and services - Build productive trust relationships with wholesale customers - Process sales transactions accurately and consistent with policies and procedures - Follow and achieve sales goals on a monthly, quarterly, and yearly basis - Maintain precise work order files and formulas - Pull appropriate products from the sales floor or warehouse - Tint and mix products, as needed, to customer specifications - Stock shelves and set up displays - Clean store equipment - Load/unload delivery trucks - Assist in making deliveries, as needed - Maintain in-stock and presentable condition assigned areas - Remain knowledgeable on products offered and discuss available options - Comply with inventory control procedures - Suggest ways to improve sales Qualifications: Minimum Requirements: - Must be at least eighteen (18) years of age - Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future - Must have a valid, unrestricted Driver’s License - Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion - Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation - If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal - If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: - Have at least a High School diploma or GED - Have at least one (1) year of experience working in a delivery, retail, or customer service position - Have previous work experience selling paint and paint-related products - Have previous work experience operating tinting and mixing equipment - Ability to read, write, comprehend, and communicate in more than one language - Ability to read, write, comprehend, and communicate in Spanish About Us: description of Sherwin-Williams purpose, etc. This is generic but maybe we can include as "About the role"? Actually "About Us" is generic company description; we could include under "About the role"? The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have content for: - About the role: we could include a paragraph summarizing the role (the initial description). That is substantive. - Responsibilities: we have list. - Requirements: we have Minimum Requirements (maybe treat as Requirements). Could also include Preferred Qualifications under Qualifications or Skills. - Qualifications: maybe combine Minimum and Preferred? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have Pay: "Pay Starts at $17.50". That's specific, so we can include Pay section. Schedule: Not explicitly given besides Full Time, maybe mention "Full Time" and willingness to work evenings/weekends. Could include Schedule section with "Full Time; may include evenings and weekends." Benefits: The posting mentions benefits generically: "At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee." This is somewhat generic but still mentions benefits. However instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits exist and gives a link. So we can include Benefits section with that description (maybe summarizing). Must not invent details; we can keep the generic description but it's not filler like "commensurate with experience". It's actual statement about benefits. So we can include Benefits. Skills: Not explicitly listed; maybe we could treat Preferred Qualifications as Skills? But we have Qualifications heading; maybe we put Minimum Requirements under Requirements, Preferred Qualifications under Qualifications, and Skills maybe omitted if no specific skill list. However we have "Ability to read, write, comprehend, and communicate in more than one language" and Spanish; those could be skills. But we could put them under Qualifications or Skills. Since we have both Qualifications and Skills headings available, we could put language abilities under Skills. But we must not create sections with filler. If we put Skills, we need actual content. We have language abilities; that's a skill. Also maybe "operating tinting and mixing equipment" is a skill. So we can create Skills section with those. But we must not repeat content. We need to decide mapping. Option: Sections: - About the role (paragraph summarizing role) - Responsibilities (list) - Requirements (Minimum Requirements) - Qualifications (Preferred Qualifications) - Skills (language abilities, equipment operation) - Pay (Pay Starts at $17.50) - Schedule (Full Time; may include evenings and weekends) - Benefits (description with link) We must ensure we don't create sections with filler like "not specified". All have content. Now we need to strip boilerplate: remove EEO, legal, application instructions, etc. Also remove "About Us" generic company purpose? Might be considered boilerplate but it's substantive about company mission; but we already have About the role; we could incorporate some of that into About the role? The "About Us" paragraph is generic but still about company; we could include it under About the role? However the instruction says "About the role" heading for section headings. So we can put the role description there, not the company purpose. The "About Us" could be considered boilerplate? It's not navigation/legal/EEO but it's generic marketing. Might be okay to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It doesn't say to remove generic company description. So we could keep it maybe under About the role? But we already have role description. Might be redundant. Safer to omit the "About Us" paragraph as it's not directly about the role. However it's not explicitly prohibited. But to be safe, we could include a brief About the role that includes the initial description and maybe mention company purpose? But we should not invent. The initial description already covers role. We'll keep About the role as the initial paragraph(s) describing the role. Now we need to format HTML: use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not include or tags. We must output only HTML fragment. Let's craft. Section About the role:

  About the role

  then

  ...

  containing the description: "This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1778 located at: 5212 E ML Avenue Kalamazoo, MI 49048. This role will spend at least 20% of their time supporting the Store in Portage, Michigan Store 1105. This role is Full Time." Note: The "Full Time" also belongs to Schedule maybe; but we included here. Could move to Schedule. But we already have Full Time in description; we could keep it there and also mention in Schedule. Might duplicate. Better to keep About the role focusing on role description, not schedule. So we can remove "This role is Full Time." from About the role and put in Schedule. Thus About the role paragraph ends before that sentence. Now Responsibilities:

  Responsibilities

  then
  with each duty as
  • . List them exactly as given. Now Requirements:

    Requirements

    then
    for Minimum Requirements. Now Qualifications:

    Qualifications

    then
    for Preferred Qualifications. Now Skills:

    Skills

    then
    for language abilities and equipment operation? But we already have equipment operation in Preferred Qualifications ("Have previous work experience operating tinting and mixing equipment"). That's a qualification, not a skill per se. But we could still put language abilities under Skills. However we might avoid duplication. Could put language abilities under Skills, and keep equipment operation under Qualifications. That seems fine. Thus Skills: ability to read, write, comprehend, and communicate in more than one language; ability to read, write, comprehend, and communicate in Spanish. Now Pay:

    Pay

    then

    Pay starts at $17.50 per hour.

    (maybe include per hour? The posting says "Pay Starts at $17.50". We'll keep as is.) Schedule:

    Schedule

    then

    Full Time; may include evenings and weekends.

    Benefits:

    Benefits

    then

    Sherwin-Williams offers a wide range of world-class benefits including retirement, health care, total well-being, and daily commute support. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to